Andrew Cassista

• Navigated delivery routes efficiently, ensuring timely package arrival.
• Utilized GPS technology to optimize travel paths and reduce delivery times.
• Conducted vehicle inspections to maintain operational safety and compliance.
• Provided exceptional customer service by addressing inquiries and concerns promptly.

• Maintained high accuracy and care to ensure packages arrived undamaged.

• Performed comprehensive exterior and interior detailing services on various vehicle types.
• Utilized advanced cleaning techniques to enhance vehicle appearance and customer satisfaction.
• Maintained inventory of cleaning supplies and equipment for efficient operations.
• Built and maintained customer relationships, including scheduling recurring appointments.

• Ensured the e-Commerce department consistently met or exceeded customer expectations for shopping ease, product variety, freshness, and cleanliness.
• Created schedules based on product flow and company guidelines.
• Trained associates in all order selector and customer attendant functions.
• Developed staff to meet productivity standards and certified performance once goals were met or exceeded.
• Ensured compliance with local, state, and federal regulations, including food safety and company operational guidelines.
• Led planning, implementation, and execution of e-Commerce initiatives to achieve or exceeded weekly, period, and annual sales, wage budgets, and customer satisfaction targets.
• Oversaw accurate and timely order fulfillment, including appropriate product substitutions following best practices.
• Streamlined order collection, checkout, and delivery processes.
• Reported inventory and shelving issues to department heads and the division KOMPASS team.
• Troubleshot and resolved issues with e-Commerce equipment and devices.
• Provided feedback to store leadership, district management, field specialists, and division e-Commerce management regarding operational plans and programs.
• Monitored and controlled departmental expenses; ensured preventative maintenance was performed on equipment.
• Supervised and coached associates; completed performance reviews and provided continual feedback.
• Demonstrated strong conflict-resolution skills and the ability to operate effectively in fast-paced, high-pressure environments.

• Oversaw daily dairy operations, ensuring compliance with safety and quality standards.
• Implemented workflow improvements to enhance efficiency and reduce waste in dairy handling.
• Managed inventory levels, coordinating timely deliveries to maintain product availability.
• Delivered excellent customer service and maintained product freshness.
• Managed ordering cycles and product balance following company lifecycle standards.
• Accurately forecasted holiday demand to minimize out-of-stock items.
• Built and maintained bunker displays to support promotional items.
• Ensured consistent sanitation and cleanliness of the dairy department to support OSAT scores.

• Assisted the Department Manager with organizing workflow, staffing, training, and scheduling to ensure consistent, courteous customer service.
• Responded professionally and promptly to customer and associate concerns, complaints, requests, accidents, and questions.
• Utilized Computer Assisted Ordering (CAO) to maintain accurate ordering, inventory, and product accounting during management absences.
• Directed pricing, merchandising, signage placement, product rotation, quality control, and space allocation to maximize sales and presentation.
• Trained and coached associates in effective merchandising, customer service, product presentation, and promotional execution.
• Ensured compliance with company policies, including dress code, sanitation, safety, and workplace harassment standards.
• Maintained equipment, store facilities, floors, and shelves to company sanitation and safety standards.
• Demonstrated strong leadership and organizational abilities by managing workloads and supporting company initiatives.
• Performed additional duties as assigned to support store operations.
• Fostered a positive, team-oriented work environment focused on productivity.

• Stocked shelves efficiently, ensuring optimal product placement and visibility.
• Maintained inventory accuracy through regular audits and systematic restocking procedures.
• Collaborated with team members to streamline stocking processes and enhance workflow efficiency.

• Stocked shelves efficiently while prioritizing safety and accuracy.
• Kept work areas clean, hazard-free, and compliant with safety protocols.
• Assisted customers with product location and general inquiries.
• Operated a certified forklift for pallet organization, bale handling, and backroom operations.
• Followed strict guidelines for handling, storing, and disposing of hazardous materials.

• Maintained high standards of food safety and sanitation.
• Provided excellent customer service and upheld brand quality expectations.
• Balanced daily transactions and ensured register accuracy.
• Received and verified incoming inventory; organized stock for the upcoming week.
• Prepped ingredients and maintained a clean, fresh, and well-stocked sandwich line.

• Ensured strict adherence to food safety standards and health regulations.
• Delivered friendly and efficient customer service in a fast-paced environment.
• Received, organized, and stocked deliveries to support daily operations.
• Prepped ingredients and maintained readiness for peak business hours.
• Accurately entered orders using the POS system to ensure order accuracy.
• Managed incoming phone orders and communicated key details to delivery drivers.