Andres Santiago Goez Grajales
Bello
Summary
Adept at operations management and staff supervision, I significantly enhanced team productivity and customer satisfaction at Concentrix. My expertise in quality assurance and performance monitoring, coupled with a talent for fostering employee engagement, resulted in notable operational improvements.
Developed valuable skills in fast-paced operational environment, emphasizing team leadership and process optimization. Strong aptitude for problem-solving and strategic planning, consistently driving successful outcomes. Seeking to transition into new field, leveraging transferable skills to contribute to dynamic team environment.
Overview
3
3
years of professional experience
Work History
Operations Supervisor
Concentrix
Medellin, Colombia
03.2022 - 02.2025
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
Education
Technologist - Information And Computer Systems
Instituto Tecnológico Metropolitano
Medellin, Colombia01-2022
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Production
- Quality assurance
- Customer support
- Customer focus
- Call center experience
- Follow-up skills
Languages
English
Professional Working
Timeline
Operations Supervisor
Concentrix
03.2022 - 02.2025
Technologist - Information And Computer Systems
Instituto Tecnológico Metropolitano
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