Andres Fernando Martinez Arenas
Armenia,HUI
Summary
Accomplished educator and customer service professional with a proven track record of enhancing student performance and customer satisfaction at Teleperformance. Skilled in complaint handling and presentation, leveraging exceptional communication abilities and multilingualism to foster positive experiences. Demonstrated success in improving engagement and loyalty through innovative problem resolution techniques.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance
Remote
02.2022 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Tour Guide
Eje Magico
Armenia Quindio
10.2022 - Current
- Guided groups of up to 10 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
Teacher Educator
Elementary School Saavedra Galindo
Santiago De Cali
02.2014 - 01.2016
- Developed differentiated instruction strategies to accommodate diverse learning styles, resulting in improved student outcomes.
- Established positive classroom environments that fostered open communication and collaboration between students.
- Increased student engagement by incorporating hands-on activities and group projects into lesson plans.
- Built strong rapport with parents/guardians through consistent communication about individual student progress, fostering collaborative partnerships that supported academic achievement.
Receptionist
Hostal Estrella De Agua
Salento
11.2019 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
English Instructor
Fundation PARCUTEC
Santiago De Cali
04.2016 - 08.2020
- Promoted skill development in reading, writing, speaking, and listening through various instructional methods tailored to individual needs.
- Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of material covered.
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
- Cultivated a positive learning environment by fostering open communication, mutual respect, and active listening skills among students.
Academy Instructor
Tennis Academy La Villa
Armenia
04.2020 - 01.2022
- Provided personalized attention and support to struggling students, resulting in improved academic performance.
- Contributed to curriculum development initiatives, ensuring alignment with state standards and best practices in education.
- Effectively differentiated instruction to accommodate diverse learning styles and individual needs within the classroom.
- Improved student retention rates by implementing engaging and interactive teaching methods.
Education
Bachelor Degree in Foreign Languages. - Foreign Languages Education
Universidad Santiago De Cali
Santiago De Cali, Colombia12.2016
Guidance in Nature - Tourism And Travel Management
SENA
Armenia Quindio 09.2018
Certification - International Marketing
Confenalco
Armenia Quindio 05.2017
Skills
- Fluent English and French
- Presentation Skills
- Data Entry
- Problem Resolution
- Complaint Handling
- Call Center Operations
- Microsoft Outlook
- Call Management
- Exceptional communication
- Costumer service
- Multilingualism
- Sales abilities
- Appointment Scheduling
- Data Collection
Certification
English studies.
Guidance in nature.
Customer service.
International Marketing
Sports.
I enjoy soccer and cycling. Sports make me feel alive !!!
Languages
Spanish
Native language
English
Advanced
C1
French
Intermediate
B1
Timeline
Tour Guide
Eje Magico
10.2022 - Current
Customer Service Representative
Teleperformance
02.2022 - 05.2024
Academy Instructor
Tennis Academy La Villa
04.2020 - 01.2022
Receptionist
Hostal Estrella De Agua
11.2019 - 11.2021
English Instructor
Fundation PARCUTEC
04.2016 - 08.2020
Teacher Educator
Elementary School Saavedra Galindo
02.2014 - 01.2016
Bachelor Degree in Foreign Languages. - Foreign Languages Education
Universidad Santiago De Cali
Guidance in Nature - Tourism And Travel Management
SENA
Certification - International Marketing
Confenalco