Andres Felipe Velaidez

As a Planning Analyst, I am responsible for evaluating various aspects of construction projects, including costs, risks, quality, performance, and feasibility. I oversee the activities and development of different project phases, manage installer deployment, budget management, and ensure adherence to the project schedule. Additionally, I work closely with estimators, engineers, architects, and installers to ensure the successful execution of ongoing tasks and manage priority conflicts.

I leverage data, software, and mathematical models to provide insights and recommendations to project managers, contractors, clients, and stakeholders with the aim of optimizing costs and processes.

Achievements:

• Enhanced the efficiency of various projects in the first semester by implementing strategies to optimize project workflows and reduce delays through the use of advanced planning tools and methodologies.
• Optimized the allocation of resources and materials by utilizing data-driven approaches to allocate resources effectively, minimizing waste and maximizing productivity.
• Enhanced cost management by continuously analyzing cost data to identify opportunities for savings and ensure that projects remained within budget.
• Leveraged exceptional leadership and emotional intelligence to effectively resolve problems and reduce project errors from 0.68% to 0.42%

Relationship Coordinator with U.S. transportation logistics clients, managing a C1 level of English. Responsible for proposing guidelines, procedures, tools, and transformational leadership methodologies to align with client strategies and the needs of Lean Solutions Group staff at the department level. Implemented improvements within the Central Colombia region team to address customer requests effectively. Demonstrated strong time management skills and accuracy in completing tasks, while managing and optimizing the department’s budget to achieve a positive margin each quarter.

Maintained a friendly and customer service-oriented approach to foster positive relationships even in high-stress situations involving dissatisfaction. Managed complaints by directing them to appropriate departments for resolution and implementing necessary changes. Collected customer feedback to build strong relationships and collaborated with key personnel to resolve issues.

Achievements:

• Achieved a positive reduction of more than 5% in expenses within the central area (Bogotá, Medellín, and Bucaramanga), meeting budget goals.
• Enhanced time management by completing work effectively and efficiently.
• Improved documentation, reporting, and analysis of information acquired from clients and recurring inquiries regarding operations in Colombia.
• Enhanced team communication skills through phone and email with clients, utilizing emotional intelligence.
• Expanded the team’s knowledge of local companies, travel options, and leisure venues to better serve U.S. transportation logistics clients.

Customer Service Professional responsible for managing a portfolio of clients (both personal and business), overseeing financial services and products such as loans, investments, savings accounts, and credit cards. Promoted a strong organizational culture and ensured exceptional care for the bank's customers through effective strategic approaches.

Achievements:

• Implemented strategic initiatives that improved client satisfaction scores by 15%.
• Leveraged strong emotional intelligence to enhance the client-bank relationship.

Oversaw the structuring and optimization of all company processes within the industrial and domestic cleaning sector. Developed and managed Opex and Capex budgets to support the company’s gradual growth. Implemented strategic initiatives to enhance process efficiency and attract new customers. Formed and led highly specialized and efficient cleaning teams, providing guidance across various operational activities. Ensured exceptional customer care through personalized attention and fulfillment of all client needs. Focused on continuous improvement and innovation to drive operational excellence and customer satisfaction.

Achievements:

• Achieved a 10% reduction in operational costs through effective budget management and process optimization.
• Successfully increased the customer base by 25% through targeted strategic initiatives and enhanced service delivery.

Developed a comprehensive understanding of company procedures and protocols, introduced new services tailored to customer needs, and applied effective marketing techniques and strategies to drive product sales. Maintained high standards of honesty and integrity in customer interactions, demonstrated excellent time management skills to enhance departmental efficiency, and acquired a thorough knowledge of products and services to deliver exceptional customer service.