Andres Felipe Vanegas Lizalda
Bogotá
Summary
Dynamic Customer Service Representative with a proven track record at Teleperformance, excelling in conflict resolution and active listening. Recognized for enhancing customer satisfaction and loyalty through effective problem resolution. Proficient in Microsoft Excel, consistently exceeding performance metrics and restoring confidence in service excellence.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Supervisor role.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Teleperformance
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Tecnologo En Asesoria Comercial - Comercio
SENA
Bogotá, Colombia12-2021
High School Diploma -
Colegio Pedagógico Dulce Maria
Bogotá, Colombia12-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Customer satisfaction measurement
- Follow-up skills
- De-escalation techniques
- Assertiveness
- Research
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
Teleperformance
05.2024 - Current
Tecnologo En Asesoria Comercial - Comercio
SENA
High School Diploma -
Colegio Pedagógico Dulce Maria
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