ANDRES FELIPE MURIEL ARITIZABAL
Resumen profesional
Results driven Customer Service and Collections Specialist with experience in high volume, performance driven environments. Proven ability to negotiate payment solutions, handle objections, and consistently meet KPIs. Strong communicator in English with a focus on customer experience, resolution, and revenue recovery.
Datos destacados
4
4
years of professional experience
1
1
Certification
Experiencia
Customer Service Representative - Collections (Bilingual)
Concentrix
Bogotá, Bogotá D.C.
01.2026 - 04.2026
- Managed delinquent accounts
- Negotiated payments
- Met KPIs (AHT, quality, adherence)
- CRM documentation
- Applied persuasion & active listening
Customer Support / Technical Support Specialist
SmartBeemo
01.2024 - 06.2024
- Salesforce case management
- Reduced response time by 25%
- Troubleshooting & escalation
- Documentation
English & Physical Education Teacher
Colegio Santa Teresita
06.2024 - 12.2025
- Bilingual teaching
- Classroom management
- Managed and tracked academic requests based on individual needs.
- Provided bilingual support to resolve inquiries.
Army Officer (Lieutenant)
Colombian National Army
01.2022 - 06.2023
- Led teams (30 people)
- Reduced errors
- Decision-making under pressure
- Handling sensitive information under strict security and confidentiality standards.
Formación
Bachelor's -
Military Sciences
Bachelor's -
Military Physical Education
Enfatiza tus habilidades clave
- Customer Service
- Collections
- Negotiation
- Team Leadership
- Teamwork
- Salesforce CRM
- Business Analysis
- Microsoft Office (Microsoft Excel, Word, PowerPoint, Teams)
- Project Management
- Agile
- Business Intelligence
- Digital Tools Management
- AI Tools (Chat GPT, Claude, Gemini, Canva)
Lenguages
Spanish
Experto
English
Intermedio avanzado
Diplomas
- Cadet Leadership Course — Georgia, United States
- Google: Artificial Intelligence and Productivity
- SmartBeemo: Ecommerce in Dropshipping
Cronología
Customer Service Representative - Collections (Bilingual)
Concentrix
01.2026 - 04.2026
English & Physical Education Teacher
Colegio Santa Teresita
06.2024 - 12.2025
Customer Support / Technical Support Specialist
SmartBeemo
01.2024 - 06.2024
Army Officer (Lieutenant)
Colombian National Army
01.2022 - 06.2023
Bachelor's -
Military Sciences
Bachelor's -
Military Physical Education