ANDRÉS FELIPE ESCOBAR
Business Manager - MBA
Quito
Summary
I hold Bachelor's and Master's degrees in Business Administration with a specialization in International Business. Through my academic and professional journey, I have cultivated an understanding of the global landscape, encompassing politics, economics, entrepreneurship, and culture. My passion, enthusiasm, proactive nature, and strong determination drive my pursuit of success. I place high value on integrity, collaboration, and commitment.
Overview
26
26
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sales Supervisor
TripleTen LATAM
01.2024 - Current
- Lead and motivate a LATAM-based sales team (up to 12) to consistently surpass sales goals
- Coach and develop team members to enhance their sales skills and product knowledge
- Analyze performance data to implement effective strategies and optimize team results
- Ensure adherence to sales processes and CRM (HubSpot)
- Collaborate on workflow improvements and contribute to LATAM market strategies
- Provide regular performance reporting and foster a positive team environment
- Successfully consolidated a team of 10 senior closers within one month
CRM Manager
Autofenix S.A
03.2024 - 09.2024
- Specializing in vehicle distribution and comprehensive after-sales services, Autofenix prioritizes delivering an exceptional customer experience throughout the entire buying journey
- Currently, Autofenix holds the official importer and distributor title for Leapmotor in Ecuador
- Leadership and motivation of a CRM professional team
- Develop and implement comprehensive CRM strategies aligned with the company's business objectives
- Identifying opportunities to improve CRM processes and optimize tool usage
- Supervise the management of digital leads and advocacy through inbound and outbound channels
- Implement and execute digital marketing campaigns for lead generation and qualification
- CRM administrator and tool superuser role to ensure effective use by the different teams involved with the tool
- Design and implement strategies and processes to optimize customer experience and satisfaction, including the measurement and analysis of key indicators
- Provide support and work closely with sales and marketing leadership in their sales and marketing efforts
- Establish and monitor KPIs for CRM and sales areas
- Generate business and customer satisfaction/experience reports and analyze data to support strategic decision-making
National Sales Manager
Grasshopper International
01.2000 - 02.2024
- Lead the training plan for the sales team. (Overseeing a team of 12 people)
- Establish direct relationships with representatives of partner institutions (Canada, Australia, United Kingdom, New Zealand, USA, and European Union) and develop commercial strategies
- Collaborate on strategy creation with various institutions and execute plans with the team
- Mediate and resolve especial cases involving institutions, marketers, clients, and the internal team
- Provide comprehensive support throughout the client journey, with a focus on VIP clients/providers
- Devise monthly campaigns to drive sales growth and goal attainment
- Collaborate with the marketing team, offering insights and strategies
- Manage the sales team's budget for incentives and activities
- Provide cross-functional support to admissions, student experience, visa, and customer service areas
- Support and monitor CRM activities throughout the sales team
- Monitor monthly reports to track Key Performance Indicators (KPIs)
- 2023 - Successfully implemented onboarding using CRM tool HubSpot
Trade Marketing Coordinator
Fondo Inmobiliario PACTIA
01.2022 - 11.2022
- Lead the customer service process
- Serve as the voice of the customer, manage PQRSF (complaints, suggestions, compliments, claims, and feedback), oversee experience and satisfaction measurements, manage customer contact channels and interactions
- Supervise and strategically coordinate the outsourced call center for customer service
- Manage the entity's B2B CRM, handle internal customer support, execute projects, and oversee the provider
- Additionally, manage B2C CRM and PQRS tools
- Strategically develop customer loyalty plans for both B2B and B2C clients
- Identify customer pain points in their experience and implement corrective measures
- Oversee brand positioning and marketing activities, including events and direct marketing activities
- 2022 - Strategically formulated and partially executed the company's new Value Proposition
- 2022 - Developed the service protocol, customer journey, and contact channels for Smart Lockers - BOX
Senior Trade Marketing Analyst
Fondo Nacional del Ahorro (FNA)
01.2018 - 03.2022
- Lead activities and events with the sales force
- Lead campaigns to attract a larger number of financial consumers through service points, trade fairs, fairs in public spaces, and virtual channels
- Manage the corporate image of FNA in the assigned regions
- Oversee the BTL agency responsible for FNA's logistics under contract
- Develop marketing strategies focused on supporting the external sales forces and service points
- 2018 - Successfully executed the 'Mi Casa Ya Para Todos' Fair in Medellín, exceeding the commercial event target by 120%
- 2019 - Executed a second-semester severance payment campaign, with the Northwest regional branch meeting the commercial target
- 2020 - Successfully executed the FNA's Grand Virtual Housing Fair (Bronze at the EFFIE Awards)
- 2021 - Planned, supervised, and executed the FNA's 'Oficina Móvil de los Sueños' activity
Head of Business Development for Latin America
A life in Shorts
03.2017 - 05.2018
- Company Overview: A Life In Shorts is an American company focused on brand creation, communications, and digital media. It specializes in crafting compelling stories for effective social media marketing. Notable clients include KPMG, Credit Karma, Twitter, LinkedIn, CISCO, The Intern Group, and Grupo Sura.
- Held the position of Head of Business Development for Latin America
General Manager
Tony's Painting
08.2012 - 12.2016
Education
MBA - International Business
Point Park University
Pittsburgh, PA01.2015
Business Leaders Course - undefined
INALDE Business School
01.2022
B.S - Business Management
Point Park University
Pittsburgh, PA01.2016
High School - undefined
The Columbus School
01.2008
Skills
- Tableu / Power BI
- CRM - HubSpot / SalesForce
- Google Ads / Meta
- Microsoft Office
- Qualtrics, Medallia (CS tools)
- Email, SMM/Marketing tools
- Google G-suite
Certification
SalesHub Software Certificate 2023
Accomplishments
- Consistently Surpassed Sales Goals
- Exceeded sales targets by 25% for three consecutive quarters.
- Enhanced Customer Experience
- Improved customer satisfaction by 35% through optimized CRM strategies.
- Boosted Lead Generation
- Increased digital leads by 50% using digital marketing campaigns.
- Streamlined Onboarding Process
- Reduced onboarding time by 75% with CRM implementation for new hires.
- Quick team conformation
- Successfully consolidated a team of 10 senior closers within one month
Training
- Leadership & Development Conference - AIA Pennsylvania
- AMC - American Mideast All Conference Award x 2
- Design Thinking Course - Eafit University
- Point Park University - Varsity Scholar Athlete
Timeline
CRM Manager
Autofenix S.A
03.2024 - 09.2024
Sales Supervisor
TripleTen LATAM
01.2024 - Current
Trade Marketing Coordinator
Fondo Inmobiliario PACTIA
01.2022 - 11.2022
Senior Trade Marketing Analyst
Fondo Nacional del Ahorro (FNA)
01.2018 - 03.2022
Head of Business Development for Latin America
A life in Shorts
03.2017 - 05.2018
General Manager
Tony's Painting
08.2012 - 12.2016
National Sales Manager
Grasshopper International
01.2000 - 02.2024
Business Leaders Course - undefined
INALDE Business School
B.S - Business Management
Point Park University
High School - undefined
The Columbus School
MBA - International Business
Point Park University
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