Pentagon
Andres Eduardo Rojas
Lead Administrative Aerospace Technician
Homestead
Summary
Dynamic Lead Technician with proven expertise in aerospace operations at Heico Aerospace. Excelled in customer service and problem-solving, enhancing client satisfaction and team performance. Skilled in Pentagon Software, safety compliance and FAA compliance achieving strategic departmental goals. Demonstrated leadership by driving continuous improvement and adopting new technologies, ensuring top-notch quality control and operational efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
1
1
Certification
1
1
Language
Work History
Lead Technician- Aerospace
Heico Aerospace
06.2007 - 08.2024
- Monitored incoming contracts and service agreements for correct pricing and information and compliance.
- Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed strong relationships with clients through clear communication and exceptional customer service.
- Worked with multiple departments to check proper billing information.
- Accomplished multiple tasks within established timeframes.
- Collaborated with sales representatives to provide quality, seamless customer service.
- Monitored and enforced safety measures to mitigate hazards.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tested components and systems to evaluate performance and identify concerns.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budget for the shop ensuring cost-effective purchasing of supplies and equipment.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies using Pentagon software system.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Collaborated with cross-functional teams to drive continuous improvement initiatives within the department.
- Researched and implemented new technologies and equipment.
- Exhibited versatility as an Aerospace Technician by adapting quickly to new software platforms required for project success.
Education
Associate of Science - Business Administration
Broward Community College
Hollywood FL 06.2024 - 07.2024
High School Diploma -
Dr Michael Krop High Senior School
Aventura FL 06.2024 - 06.2024
Skills
Customer interaction
Documentation and reporting
Works Well Under Pressure
Attention to detail
Deadline oriented
Multitasking and organization
Issue analysis
Verbal and written communication
Problem-solving
Customer service
Team scheduling
FAA Codes compliance
Schematic interpretation
Product testing
Report preparation
Safety compliance
Testing and repair
Data analysis
Supervision and leadership
Customer interaction
Software
Sales Force CRM
SAP
Office
Certification
FAA (Federal Aviation Administration
Additional Information
References
- Antonio Sanchez, HEICO Aerospace, Shop Manager , (786) 512-8671 , asanchez@heico.com
- Yulli Villanueva, Modern Campus USA, Billing Specialist, (954) 625-9277, yvillanueva@moderncampus.com
- Angelica M Garcia, HEICO Aerospace, Technician, (954) 234-7764, angelicamgarcias@gmail.com
Timeline
Associate of Science - Business Administration
Broward Community College
06.2024 - 07.2024
High School Diploma -
Dr Michael Krop High Senior School
06.2024 - 06.2024
Lead Technician- Aerospace
Heico Aerospace
06.2007 - 08.2024
FAA (Federal Aviation Administration
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