Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
Andres David Londoño Hincapie

Andres David Londoño Hincapie

Cali

Summary

Experienced leader skilled in guiding teams to achieve objectives and boost productivity. Known for strategic planning, conflict resolution, and fostering collaboration. Demonstrated leadership in project management and team collaboration, with a focus on goal achievement and process improvement. Utilizes problem-solving and communication skills to drive success effectively.

Overview

4
4
years of professional experience

Work History

Team Leader

Taskus
08.2023 - 06.2025
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.

Team leader

Accedo
11.2021 - 08.2023
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Sales Representative

Accedo
08.2021 - 11.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

Bachelor of Engineering - Multimedia

Universidad Autónoma De Occidente
Cali, Colombia
10-2023

Tec - Dibujo tecnico, Dibujo Arquitectonico

Instituto Tecnico Real Holandes
Cali, Colombia

Skills

  • Teamwork and collaboration

  • Problem-solving

  • Attention to detail

  • Team motivation

  • People management

  • Coaching and mentoring

References


  • Nathalia Ramirez Vargas, Taskus, +57 321 828750
  • Alyssa Glover, Patient Care Coordinator Manager at Talkiatry, https://www.linkedin.com/in/alyssa-glover-b1b533303?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3B8c3%2BcMwjQpiMrs9HTDiCxg%3D%3D
  • Guillermo Molano, Senior Operations Manager at Taskus, +57 320 7964513

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Team Leader

Taskus
08.2023 - 06.2025

Team leader

Accedo
11.2021 - 08.2023

Sales Representative

Accedo
08.2021 - 11.2021

Bachelor of Engineering - Multimedia

Universidad Autónoma De Occidente

Tec - Dibujo tecnico, Dibujo Arquitectonico

Instituto Tecnico Real Holandes

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Andres David Londoño Hincapie