Overview
Work History
Skills
Timeline
Generic

Andres David Cascante

Heredia

Overview

9
9
years of professional experience

Work History

Supply Chain Specialist

HP
02.2023 - Current
  • Maintained high levels of accuracy in managing purchase orders, invoices, and shipping documentation for audit purposes.
  • Provided ongoing support to global logistics teams, ensuring timely shipment of products across borders.
  • Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
  • Improved consistency of on-time arrivals through effective logistics management and travel route planning.

Case Manager

Amazon Disability and Leave Services
05.2020 - 06.2021
  • Streamlined case documentation procedures, reducing processing time and increasing efficiency.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Handled around 30+ cases per week related to leave of medical leaves, military leaves, personal leaves or accommodations required for each employee.

Senior Back Office Associate

Amazon Fresh
03.2019 - 05.2020
  • Implemented process improvements that resulted in increased productivity within the back office team members.
  • Efficiently managed high volumes of incoming correspondence, prioritizing tasks based on urgency and importance.
  • Compiled and analyzed data to produce reports.
  • Managed all logistics, shipping and inventory management for in-store and online grocery shopping.
  • Managed around 250+ SKUs per week for online products.
  • Weekly meetings with stakeholders to identify areas of improvement for each task to maintain high inventory levels.
  • Daily monitoring levels of inventory for each fulfillment center by providing excel files to all instock managers and vendor managers.

Senior Customer Service Representative

Amazon ES, Amazon US, Amazon MX
09.2017 - 03.2019
  • Handled 400+ inbound calls, 100+ emails and 150+ chats per week related to delayed packages, return requests, creation of return labels, tracking of packages, special offers on website and refund requests.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Sykes Enterprises
01.2016 - 01.2018
  • Handled 350+ inbound calls per week related to dispute requests, payment processing, possible fraudulent transactions and other related products.
  • Assisted follow up inquires related to any open disputes in progress against other merchants.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving cases.

Skills

  • Critical problem solving skills

  • Accuracy in data entry

  • Superior communication skills both written and verbal

  • Ability to mentor and train new agents

  • Advanced knowledgeable in call routing and case management

  • Sourcing and procurement

Timeline

Supply Chain Specialist

HP
02.2023 - Current

Case Manager

Amazon Disability and Leave Services
05.2020 - 06.2021

Senior Back Office Associate

Amazon Fresh
03.2019 - 05.2020

Senior Customer Service Representative

Amazon ES, Amazon US, Amazon MX
09.2017 - 03.2019

Customer Service Representative

Sykes Enterprises
01.2016 - 01.2018

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Andres David Cascante