Andres Zurek
Multimedia Engineer
Barranquilla
Summary
Results-oriented Customer Experience Consultant with a proven track record of consistently delivering exceptional service and achieving high levels of customer satisfaction. Strong leadership abilities, innovative problem-solving skills, and a collaborative approach to driving positive outcomes. Pursuing a degree in Multimedia Engineering at Simon Bolivar University, complemented by a degree in Business Administration Technician with a focus on English.
Overview
7
7
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work History
Customer Service Associate
Amazon
Barranquilla, Atlántico
04.2024 - 01.2025
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
ENGLISH CONSULTANT
Office Partners 360
Barranquilla, Atlántico
06.2023 - 03.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated special accommodations for patients with specific needs or requests, ensuring their comfort during appointments.
- Prioritized patient needs by effectively organizing back-to-back appointments and managing waitlist requests for urgent care situations.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Contributed to office efficiency by accurately entering and updating patient information in electronic health record systems.
CUSTOMER EXPERIENCE CONSULTANT
Quantica BPO
Barranquilla, Atlántico
10.2021 - 05.2023
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
ASSISTANT & TRANSLATOR
Alcaldia de Barranquilla
Barranquilla, Atlántico
07.2018 - 08.2018
Education
MULTIMEDIA ENGINEERING -
Universidad Simon Bolivar
Barranquilla, ATL 02.2019 - Current
BACHELOR -
I.E.D.T.B Jorge Nicolas Abello
Barranquilla, ATL 01.2011 - 11.2018
Skills
Team Work
Leadership
Complex problem solver
Creativity
Computer skills
Multitasking
Customer support
Customer service
Call handling
Appointment scheduling
Problem-solving skills
Certification
Google UX Design Certificate - Google.
Timeline
Customer Service Associate
Amazon
04.2024 - 01.2025
Google UX Design Certificate - Google.
02-2024
ENGLISH CONSULTANT
Office Partners 360
06.2023 - 03.2024
CUSTOMER EXPERIENCE CONSULTANT
Quantica BPO
10.2021 - 05.2023
MULTIMEDIA ENGINEERING -
Universidad Simon Bolivar
02.2019 - Current
ASSISTANT & TRANSLATOR
Alcaldia de Barranquilla
07.2018 - 08.2018
BACHELOR -
I.E.D.T.B Jorge Nicolas Abello
01.2011 - 11.2018
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