Andres Triana Ramirez

During my two-year tenure supporting the Spirit Airlines campaign, I served as a dedicated Customer Service Representative specializing in comprehensive flight management. I was responsible for facilitating the complete passenger journey, including processing new bookings, executing complex itinerary edits, and managing cancellations in alignment with airline policies. By leveraging advanced reservation systems, I provided real-time solutions for travelers, ensuring accuracy in ticketing and fare adjustments while maintaining a high standard of service during high-pressure operational periods. My role required a deep understanding of aviation regulations and a commitment to resolving passenger inquiries efficiently to enhance overall travel satisfaction.

During my tenure at Teleperformance, I served as a Customer Service Representative, driving both front-end sales and long-term retention. I acted as a strategic advisor, guiding prospective clients through service portfolios to identify solutions tailored to their specific needs and purchasing goals. Beyond the initial sale, I managed post-sales support to foster deep brand engagement, resolving complex inquiries and ensuring a seamless user experience. By balancing persuasive sales techniques with dedicated follow-up care, I consistently met performance targets while building lasting rapport and loyalty with a diverse customer base.