Andres Prieto
IT Tech Support
Bogotá, Cundinamarca, sur,Cun
Summary
Approached each day and unique challenges with enthusiasm, patience, and humor. High-energy Recreational Leader adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem-solver with personable and open style. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
26
26
years of post-secondary education
2
2
Languages
Work History
IT Tech Support
Cox Communications
Atlanta, AZ
09.2020 - Current
- Provided basic IT support to office users of desktops, laptops, and devices.
- Provided IT support by setting up and maintaining computers and other necessary technology.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Supported project plan by maintaining quality standards and sample integrity.
- Provided first- and second-line IT support for internal colleagues.
- Provided outstanding customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Met customer service objectives by providing superior customer service to Language-speaking customers.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Improved customer service ratings through Action.
- Provided exceptional customer service to customers.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings Number%.
- Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service scores Number%.
- Utilized customer feedback to improve customer service.
- Resolved issues and maintained customer service standards.
- Provided exceptional customer service to drive satisfaction.
Voip Service
Self Employed
Bogota, Cub
01.2011 - 01.2020
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Created and maintained company phone directory with current extensions and staff information.
- Trained and mentored new PBX operations employees.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Supported customers by managing Number calls per day efficiently while maintaining professionalism and upbeat tone.
- Maintained records of daily data communication transactions, problems, and remedial actions taken.
- Answered calls on Number ring and engaged customers with friendly, professional demeanor.
- Operated switchboard and routed incoming calls to appropriate departments.
- Maintained accurate records of calls placed and received.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Processed customer payments for timely, accurate order fulfillment.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
- Provided helpful, informative technical support to customers on product usage and installation.
Fiber Optic Technician
Telmex
Bogotá , Cun
01.2001 - 12.2006
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Conducted site surveys to validate customer's infrastructure deliverables.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Worked closely with network administrators and server engineers to deliver quality service.
- Installed and configured new devices and system components.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Read blueprints and schematics to correctly place equipment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Organized and detail-oriented with a strong work ethic.
Education
College -
Instituto San Bernardo de La Salle, Colegio Tecnologico Ingaterra Real
01.1986 - 05.1994
Ing. Telecomunicaciones - undefined
Politecnico Gran Colombiano, idioma hablado
Wireless Tech - Wireless
Wireless Infrastructure
01.2011 - 01.2012
HVTV - reparación
INSTITUTO TECNICO DE CAPACITACION (INTECAP)
01.2016 - 05.2018
Tech -
Computer Assembly
02.2012 - 06.2012
Agente bilingue - undefined
mantenimiento de plantas ASTERISK para PBX
INDEPENDIENTE - undefined
Sitel de Colombia
01.2020 - 05.2023
VOIP SERVICE CARGO: Administrador FUNCIONES: Planear, Organizar y dirigir las funciones - undefined
01.2014 - 05.2015
CARGO: Tecnico de redes de televisión por cable FUNCIONES: Revisión de redes en busca de daños que afectaran el funcionamiento del servicio prestado, solución de daños - undefined
DYM GROUP LTDA
01.2012 - 05.2014
CARGO: administrador de redes. FUNCIONES: adecuación de las redes para el perfecto funcionamiento de la empresa. JEFE INMEDIATO - undefined
TV SATELITE JEP LTDA
01.2010 - 05.2012
JEFE INMEDIATO: Jorge Enrique Prieto Garzón - undefined
NELSON YESID PRIETO
GONZALEZ, FABIAN, ROTTA, LA 01.2002 - 05.2006
Santa Fe de Bogotá - undefined
Abril, deSkills
Activity Planning
Accomplishments
- Durante 10 años he trabajado en Telecomunicaciones cómo director en redesde telecomunicaciones microondas , técnico en redes de computo y tv cablede los cuales trabaje en TV Satelite JEP (SUPERVIEW) en redes externas ,también en DYM GROUP en redes internas tanto de Voz IP como encomunicación en microondas MIKROTIK
Timeline
IT Tech Support
Cox Communications
09.2020 - Current
INDEPENDIENTE - undefined
Sitel de Colombia
01.2020 - 05.2023
HVTV - reparación
INSTITUTO TECNICO DE CAPACITACION (INTECAP)
01.2016 - 05.2018
VOIP SERVICE CARGO: Administrador FUNCIONES: Planear, Organizar y dirigir las funciones - undefined
01.2014 - 05.2015
Tech -
Computer Assembly
02.2012 - 06.2012
CARGO: Tecnico de redes de televisión por cable FUNCIONES: Revisión de redes en busca de daños que afectaran el funcionamiento del servicio prestado, solución de daños - undefined
DYM GROUP LTDA
01.2012 - 05.2014
Voip Service
Self Employed
01.2011 - 01.2020
Wireless Tech - Wireless
Wireless Infrastructure
01.2011 - 01.2012
CARGO: administrador de redes. FUNCIONES: adecuación de las redes para el perfecto funcionamiento de la empresa. JEFE INMEDIATO - undefined
TV SATELITE JEP LTDA
01.2010 - 05.2012
JEFE INMEDIATO: Jorge Enrique Prieto Garzón - undefined
NELSON YESID PRIETO
01.2002 - 05.2006
Fiber Optic Technician
Telmex
01.2001 - 12.2006
College -
Instituto San Bernardo de La Salle, Colegio Tecnologico Ingaterra Real
01.1986 - 05.1994
Ing. Telecomunicaciones - undefined
Politecnico Gran Colombiano, idioma hablado
Agente bilingue - undefined
mantenimiento de plantas ASTERISK para PBX
Santa Fe de Bogotá - undefined
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