Andres Ossa

• Assist customers over the phone, chat, and email. Make sure customers received their orders on time and help with placing and processing their orders.
• Communicate with our warehouse team to make changes to customers' orders and to cancel or prioritize orders.
• Respond to customer requests for products, services, and company information.
• Help our team to improve customer service and operations processes.

• Provide assistance to Fitbit customers over the phone and via email. (Product information and technical troubleshooting)
• Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
• Respond to customer requests for products, services, and company information.

* Translated in-person for visitors/clients of the agency and helped them around the city during their visit.

* English teacher for senior high-school (9th-11th grades).

* English teacher associate in the compulsory English program at the vocational education center ITSA.

* English teacher associate in the compulsory English program for the university students.