Andres Osorio

Responsibilities:

• Deliver exceptional technical support to dental professionals via phone, email, and online sessions.
• Troubleshoot a wide range of intraoral scanner hardware and software issues.
• Conduct thorough scans with meticulous attention to detail, ensuring optimal software performance.
• Document every step of the support interaction in Microsoft Azure CRM, capturing all relevant details.
• Collaborate with internal teams (development, product) to resolve complex issues and continuously improve the support experience.

• Technical Expert & Troubleshooter: Asurion's tech support representatives are knowledgeable in a wide range of electronic devices and possess expertise in troubleshooting technical problems
• They guide customers through step-by-step solutions, ensuring a smooth resolution to their issues.

• Customer Satisfaction and Conflict Resolution: As a customer service representative, your goal is to ensure customer satisfaction
• You handle customer complaints and conflicts with patience, empathy, and professionalism
• You strive to turn a negative experience into a positive one by actively listening, empathizing, and finding appropriate resolutions that align with Best Buy's policies.

• Traveler Assistance and Guidance: You serve as a point of contact for travelers, providing them with guidance and support throughout their medical emergency
• This involves active listening to their concerns, assessing the situation, and offering reassurance
• You assist in explaining medical procedures, treatment options, and any necessary documentation required.