Andres Mahecha
Armenia
Summary
A highly organized and proactive professional with strong experience in administrative support, skilled in managing calendars, safeguarding confidential information, and ensuring smooth daily operations in fast-moving environments. Recognized for fostering positive working relationships through clear and effective communication. Technically proficient, adaptable to new systems, and practical when addressing challenges. Consistently committed to delivering dependable results and supporting overall team performance.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Meneses Law
Houston
06.2024 - 11.2025
- Keep client information and internal systems up to date, making sure all details are accurate and protected.
- Assist client success managers by organizing their schedules, preparing documentation, and keeping track of pending tasks.
- Serve as a communication bridge between clients and internal teams to ensure questions and service needs are resolved quickly.
- Handle digital documents, contracts, and files following proper data security guidelines.
- Support the onboarding process by assembling client materials and verifying that all required paperwork is complete and correctly stored.
- Track client satisfaction data and contribute to creating reports that help improve services.
- Offer administrative assistance during client meetings, such as writing summaries, monitoring action items, and ensuring follow-up tasks are completed.
Customer Retention Representative
BPO Global Services
Medellin
12.2023 - 06.2024
- Conducted surveys with past customers to identify reasons for service discontinuation.
- Analyzed customer data to uncover retention trends and patterns.
- Generated innovative strategies to enhance repeat purchases from existing clientele.
- Developed comprehensive reports on customer retention initiatives.
Customer Service Representative
Amazon
Bogotá D.C
03.2023 - 11.2023
- Facilitated order processing and provided timely delivery updates to customers.
- Resolved customer inquiries using extensive product knowledge and available resources.
- Collected feedback from customers to identify service improvement opportunities.
- Managed customer interactions and maintained accurate records through CRM systems.
- Maintained a positive demeanor while assisting customers in challenging situations.
Education
High School Diploma -
Colegio Llano Oriental
Bogotá D.C11-2021
Skills
- Data management
- Document preparation
- Bilingual (English & Spanish)
- Microsoft Excel
- Google Suite
- Canva
- Calendar tools
- Data entry
- Multitasking
- Detail-oriented
Timeline
Administrative Assistant
Meneses Law
06.2024 - 11.2025
Customer Retention Representative
BPO Global Services
12.2023 - 06.2024
Customer Service Representative
Amazon
03.2023 - 11.2023
High School Diploma -
Colegio Llano Oriental