Andres Carrasco
Tourism And Managent Specialist
Bogota,Colombia
Summary
Customer satisfaction-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Sustainable development and ecotourism student with experience in hospitality, banking, and retail. I have one year of experience in the hotel industry, where I have worked for the reservations department and later for the specialized services department for more than 170 hotel chains. Additionally, I have 2 years of experience in customer service and collections for the banking, retail and telecommunications industries for companies such as Amazon, Capital One and Uber.
Sharp and energetic Travel Agent successful at troubleshooting and handling customer support issues quickly. Bilingual and well-traveled with active listening, relationship-building, customer service and interpersonal skills. Sales-oriented personality and practiced communicator committed to working with successful team.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Travel Associate
IGT SOLUTIONS
BOGOTA
01.2021 - Current
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Customer service representative
Amazon
Bogota, Colombia
03.2020 - 11.2020
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Operated office-type machinery and binding equipment to efficiently support retail customers.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Tracked sales and service activities and prepared daily reports for management review and analysis
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Fulfilled customers' special requests for merchandise and delivery times.
Collections agent
Concentrix
Bogota, Colombia
07.2019 - 02.2020
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Directed day-to-day collections functions.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
Education
Bachelor of Science - Ecotourism And Sustentable Development
UTEL
US Acreddited 01.2020 - Current
Certificate of Achievement in TEFL/TESOL - Teaching French As A Second Or Foreign Language
INTERNATIONAL TEFL
REMOTE 02.2021 - 11.2021
Course On Strategic Management - Business Management
COPENHAGEN BUSINESS SCHOOL
REMOTE 10.2021 - 12.2021
Course On Iniciación Y Planificación De Proyectos - Project Management
University of California
REMOTE 10.2021 - 11.2021
Negociación Exitosa: Estrategias Y Habilidades - International Business Management
University of Michigan
Remote 09.2021 - 11.2021
Course On Gestión De Organizaciones Efectivas - Business Management
Pontificia Universidad Catolica De Chile
Remote 10.2021 - 12.2021
Skills
Executive travel
Timeline
Course On Strategic Management - Business Management
COPENHAGEN BUSINESS SCHOOL
10.2021 - 12.2021
Course On Iniciación Y Planificación De Proyectos - Project Management
University of California
10.2021 - 11.2021
Course On Gestión De Organizaciones Efectivas - Business Management
Pontificia Universidad Catolica De Chile
10.2021 - 12.2021
Negociación Exitosa: Estrategias Y Habilidades - International Business Management
University of Michigan
09.2021 - 11.2021
Certificate of Achievement in TEFL/TESOL - Teaching French As A Second Or Foreign Language
INTERNATIONAL TEFL
02.2021 - 11.2021
Travel Associate
IGT SOLUTIONS
01.2021 - Current
Customer service representative
Amazon
03.2020 - 11.2020
Bachelor of Science - Ecotourism And Sustentable Development
UTEL
01.2020 - Current
Collections agent
Concentrix
07.2019 - 02.2020
Similar Profiles
Varun DwivediVarun Dwivedi
Assistant Manager (Airindia, Indigo - Loyalty Program, Agency SupportCorporate Desk) at IGT SolutionsAssistant Manager (Airindia, Indigo - Loyalty Program, Agency SupportCorporate Desk) at IGT Solutions
Ionela Cristina CocorIonela Cristina Cocor
Customer Service Specialist at IGT SolutionsCustomer Service Specialist at IGT Solutions
Loh Yuen LiLoh Yuen Li
Customer Service Executive at IGT SolutionsCustomer Service Executive at IGT Solutions
Youssef HamdyYoussef Hamdy
Customer Service Representative at IGT SolutionsCustomer Service Representative at IGT Solutions
DAYANA GUALTEROSDAYANA GUALTEROS
MAESTRA PROFESIONAL at SECRETARIA DISTRITAL DE INTEGRACION SOCIALMAESTRA PROFESIONAL at SECRETARIA DISTRITAL DE INTEGRACION SOCIAL