Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Andres Carrasco

Tourism And Managent Specialist
Bogota,Colombia

Summary

Customer satisfaction-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.


Sustainable development and ecotourism student with experience in hospitality, banking, and retail. I have one year of experience in the hotel industry, where I have worked for the reservations department and later for the specialized services department for more than 170 hotel chains. Additionally, I have 2 years of experience in customer service and collections for the banking, retail and telecommunications industries for companies such as Amazon, Capital One and Uber.


Sharp and energetic Travel Agent successful at troubleshooting and handling customer support issues quickly. Bilingual and well-traveled with active listening, relationship-building, customer service and interpersonal skills. Sales-oriented personality and practiced communicator committed to working with successful team.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Travel Associate

IGT SOLUTIONS
BOGOTA
01.2021 - Current
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Customer service representative

Amazon
Bogota, Colombia
03.2020 - 11.2020
  • Provided primary customer support to internal and external customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Operated office-type machinery and binding equipment to efficiently support retail customers.
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
  • Tracked sales and service activities and prepared daily reports for management review and analysis
  • Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
  • Fulfilled customers' special requests for merchandise and delivery times.

Collections agent

Concentrix
Bogota, Colombia
07.2019 - 02.2020
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Directed day-to-day collections functions.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.

Education

Bachelor of Science - Ecotourism And Sustentable Development

UTEL
US Acreddited
01.2020 - Current

Certificate of Achievement in TEFL/TESOL - Teaching French As A Second Or Foreign Language

INTERNATIONAL TEFL
REMOTE
02.2021 - 11.2021

Course On Strategic Management - Business Management

COPENHAGEN BUSINESS SCHOOL
REMOTE
10.2021 - 12.2021

Course On Iniciación Y Planificación De Proyectos - Project Management

University of California
REMOTE
10.2021 - 11.2021

Negociación Exitosa: Estrategias Y Habilidades - International Business Management

University of Michigan
Remote
09.2021 - 11.2021

Course On Gestión De Organizaciones Efectivas - Business Management

Pontificia Universidad Catolica De Chile
Remote
10.2021 - 12.2021

Skills

    Executive travel

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Timeline

Course On Strategic Management - Business Management

COPENHAGEN BUSINESS SCHOOL
10.2021 - 12.2021

Course On Iniciación Y Planificación De Proyectos - Project Management

University of California
10.2021 - 11.2021

Course On Gestión De Organizaciones Efectivas - Business Management

Pontificia Universidad Catolica De Chile
10.2021 - 12.2021

Negociación Exitosa: Estrategias Y Habilidades - International Business Management

University of Michigan
09.2021 - 11.2021

Certificate of Achievement in TEFL/TESOL - Teaching French As A Second Or Foreign Language

INTERNATIONAL TEFL
02.2021 - 11.2021

Travel Associate

IGT SOLUTIONS
01.2021 - Current

Customer service representative

Amazon
03.2020 - 11.2020

Bachelor of Science - Ecotourism And Sustentable Development

UTEL
01.2020 - Current

Collections agent

Concentrix
07.2019 - 02.2020
Andres CarrascoTourism And Managent Specialist