Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Andreia Moreira

London,ANT

Summary

I am an organized and highly creative individual who thrives in dynamic and fast-paced environments. With over 18 years of experience in customer service within the motor trade, I began my career as an apprentice customer advisor and progressed to a Business Finance Retention Manager, specializing in selling finance solutions. My experience and skills have enabled me to manage existing clients effectively, achieving optimal results with both internal and external customers while managing a team of 10 sales executives. Unfortunately, during COVID, I was made redundant twice and have not been able to continue in my profession since then. In my current job, I organize transportation and handle customer issues. I am keen to learn and develop new skills and responsibilities while exploring new industries, demonstrating my ability to deliver outstanding results for any organization. As an enthusiastic and effective team management leader, I always maintain a positive attitude. I am keen to learn and develop new skills and responsibilities while exploring new industries, demonstrating my ability to deliver outstanding results for any organization. As an enthusiastic and effective team management leader, I always maintain a positive attitude. Detail-oriented professional with top skills in customer relations, problem-solving and recordkeeping. Talented in addressing different service and product problems with thorough and positive style.

Overview

18
18
years of professional experience

Work History

Customer care representative

Carwow
02.2022 - Current
  • Document verification, Leasing with dealerships and customer to ensure a smooth process throughout transaction, Organizing transportation, Resolving issues

Group Finance Retentions Manager

Alan Day VW Group
05.2021 - 01.2022
  • Retaining finance customers, B2B monitorisation, Reporting to VW Finance, Meeting regular Finance Renewal targets, Selling new finance FCA-compliant, KPI

Business finance retention manager

Lexus Edgware road
01.2012 - 07.2021
  • B2B, KPI, Renewing Customer's finance, Selling and setting up new finance, Assisting management with recruiting and other business decisions, Business management, Invoicing, and dealing with all aspects of after-sales care, Retaining customers for finance as well as aftersales, Dealing with all Business customer complaints and reaching an amicable resolution ensuring customer satisfaction, Exporting and updating compliance reports daily, Liaising with customers and managing their expectations regarding Vehicle repair timeframe/costs, Providing excellent customer service to ensure high return customer satisfaction scores, Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards, Invoicing all retail work for the service department, Filing of all retail/internal job cards and loan car paperwork, Upselling service plans warranties, and repair jobs, Warranty Administrator, Meeting and greeting service customers and identifying their service requirements

Customer Service Advisor

Utility warehouse
09.2020 - 05.2021
  • Supporting customers with queries, Handling complaints and Vulnerable customers, Handling emails promptly, Selling Utility discount packages

Senior customer advisor

Crown Honda (Colindale)
03.2010 - 12.2011

Customer service Advisor

North One Service Centre
05.2009 - 03.2010

Apprentice service advisor

Peugeot Robins and Day Clapham
02.2006 - 05.2009

Education

FCA qualifications -

Leisure and tourism -

Lambeth College

10 GCSE's -

Maria Fidelis Convent School

Business Finance Management Level 3 -

IMA
01.2016

Customer service apprentice GNVQ Level 3 -

Lambeth College
01.2006

Skills

  • Professional
  • Punctual & organised
  • Effective leadership and communication skills
  • Data Analytics Collaboration
  • Analytical
  • Exceptional multi-tasking
  • Eager to learn and develop new skills and achievements
  • Kerridge / 1 link / Pinnacle systems knowledge
  • Word, Excel Powerpoint Knowledge
  • Exceptional upselling skills
  • A high level of numeracy
  • Excellent attention to detail
  • Good communication skills
  • Organisational skills
  • A willingness to work with others and respect their views
  • Commitment to excellence
  • Pipedrive
  • Complaint resolution
  • Microsoft Office Suite
  • Payment Processing
  • Customer needs analysis
  • Data confidentiality
  • Dispute Resolution
  • Technical support
  • After-sales support
  • Customer account management
  • Inbound call handling
  • B2C sales
  • Extensive product expertise
  • Salesforce CRM
  • Complaint management
  • Customer experience
  • Delivery coordination
  • Staff training and mentorship

Languages

English
Portuguese

References

Available on Request

Timeline

Customer care representative

Carwow
02.2022 - Current

Group Finance Retentions Manager

Alan Day VW Group
05.2021 - 01.2022

Customer Service Advisor

Utility warehouse
09.2020 - 05.2021

Business finance retention manager

Lexus Edgware road
01.2012 - 07.2021

Senior customer advisor

Crown Honda (Colindale)
03.2010 - 12.2011

Customer service Advisor

North One Service Centre
05.2009 - 03.2010

Apprentice service advisor

Peugeot Robins and Day Clapham
02.2006 - 05.2009

FCA qualifications -

Leisure and tourism -

Lambeth College

10 GCSE's -

Maria Fidelis Convent School

Business Finance Management Level 3 -

IMA

Customer service apprentice GNVQ Level 3 -

Lambeth College
Andreia Moreira