Andrei Bastidas
Languages Teacher
Bogotá
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Patient and effectual language teacher proficient in instructing languages students. Committed to instilling comprehensive understanding of language and culture through imaginative and efficient lesson plans. Fluent in French and English and highly familiar with teaching languages.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Bank Of America
02.2020 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
Languages Teacher
American School Way Institute
03.2018 - 12.2018
- Created reading lists with materials to promote student comprehension of written English and French.
- Facilitated learning of English and French language using variety of instructional methods, resources and technological tools.
- Built cultural literacy by organizing lesson plans focused on English and French-speaking countries.
- Developed and implemented full English and French curriculum to meet school mission and goals.
Technical Support Representative
Microsoft
12.2014 - 05.2015
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to technical support needs.
Education
Foreign Languages
National Pedagogic University
Bogotá 05.2001 -
High School Diploma -
Jhon F. Kennedy
Villavicencio, Meta. Colombia 05.2001 -
Skills
Information Security
undefinedTimeline
Customer Service Representative
Bank Of America
02.2020 - 08.2020
Languages Teacher
American School Way Institute
03.2018 - 12.2018
Technical Support Representative
Microsoft
12.2014 - 05.2015
Foreign Languages
National Pedagogic University
05.2001 -
High School Diploma -
Jhon F. Kennedy
05.2001 -
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