Andreas Schwab
Centennial
Summary
Dependable professional with proven multitasking and organizational skills in sports coordination. Experience in customer service and equipment management, focused on delivering seamless program operations and exceptional participant experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sports Program Assistant
Aurora Parks, Recreation & Open Space, Colorado
Aurora, CO
08.2023 - Current
- Provided exceptional customer service to participants, resolving inquiries and enhancing their experience.
- Assisted with coordinating day-to-day and special program activities.
- Assisted with the supervision of various sports programs.
- Provided prospective members with required information aiding them in setting up their new memberships.
- Assisted with the organization and distribution of Sports Program equipment and uniforms.
Customer Service Representative
Federal Express
Denver, CO
01.2010 - 06.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call queues while maintaining quality service standards.
- Trained new staff on customer service protocols and system navigation best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
Education
High School Diploma -
South San Francisco High School
South San Francisco, CA06-1982
Skills
- Teamwork and collaboration
- Multitasking and organization
- Administrative support
- Teamwork
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Reliability
- Adaptability and flexibility
- Self motivation
Certification
- Adult and Pediatric First Aid/CPR/AED (3/13/26)
Timeline
Sports Program Assistant
Aurora Parks, Recreation & Open Space, Colorado
08.2023 - Current
Customer Service Representative
Federal Express
01.2010 - 06.2022
High School Diploma -
South San Francisco High School