Salesforce
Andrea Paola Alvarez Sanchez
Junior Mobile Application Designer/ Automation Specialist/ CRM Admin/ Executive Assistant
Bucaramanga
Work Preference
Summary
I am a bilingual Business Administration professional with a 5-year Bachelor’s degree in Business Administration and over 10 years of experience in operations, executive support, and customer service, currently transitioning into a Junior Developer / Automations Specialist role. I am consistently eager to learn, driven by curiosity and a deep interest in how technology can improve systems and create positive impact.
My professional journey is strongly influenced by my commitment to environmental responsibility and sustainable technology, reflected in PlusOne, a personal project focused on using gamified mobile application to encourage eco-conscious behavior. This passion shapes how I approach problem-solving, system optimization, and user experience.
I combine solid business foundations with hands-on training in software and mobile application design, including Java, Java Script, Python, Dart, SQL, application logic, and software lifecycle concepts, enabling me to support deployments, troubleshoot issues, and contribute to continuous improvement in collaborative, fast-paced environments.
Overview
11
11
years of professional experience
2
2
Languages
1
1
Certificate
Work History
T1 Technical Customer Support Specialist
Bolt On Technology
11.2025 - Current
- Provide first-level technical support by diagnosing and resolving hardware, software, and network connectivity issues while meeting SLA requirements.
- Log, track, and document incidents, troubleshooting steps, and resolutions in the ticketing system to ensure accuracy and continuity.
- Escalate complex or unresolved issues to Tier 2/3 support teams in accordance with established escalation procedures.
- Assist with the setup, configuration, and ongoing maintenance of end-user hardware, software applications, and peripheral devices.
- Monitor system alerts and proactively respond to incidents to minimize downtime and service disruption.
- Perform routine system maintenance, updates, and patches to maintain system reliability and optimal performance.
- Develop and maintain internal knowledge base documentation to improve first-call resolution and reduce repeat incidents.
- Collaborate with cross-functional teams to streamline support workflows and enhance overall user experience.
- Participate in continuous technical training to stay current with emerging technologies, tools, and best practices.
- Identify recurring issues and provide actionable feedback to development and QA teams to support ongoing improvements.
Automation Specialist
Frenchsalads.media
11.2025 - Current
- Maintain, debug, and optimize automation programs to ensure reliability, performance, and scalability.
- Test, automate, and whitelist software applications for use in secure and regulated environments.
- Conduct gap analysis and in-depth data reviews to identify inefficiencies and improve implementation outcomes.
- Lead initiatives to enhance existing processes through innovative automation and technology solutions, significantly increasing operational efficiency.
- Streamline operations through process automation and system integration, reducing manual effort and improving system interoperability.
- Design and implement customized automation workflows, including CRM configuration and full technology stack optimization, to enhance efficiency, data accuracy, and scalability.
- Provide technical and process consulting by developing seamless, results-driven integration strategies that improve cross-team collaboration and support sustainable growth.
Executive Assistant to the CEO
Meira Wealth
04.2025 - 07.2025
- Designed, maintained, and optimized Salesforce workflows and automations to support internal operations, improve data flow, and streamline cross-team business processes.
- Leveraged and integrated Meira Wealth’s full technology stack, including Salesforce (XLR8), Addepar, eMoney, Asset-Map, Egnyte, DocuSign, Match My Email (MME), Calendly, Zocks, Levitate, Slack, Zoom, Microsoft 365, Quip, Holistiplan, Stratifi, and Flourish.
- Led automation initiatives within Salesforce using Flows and process automation tools, as well as cross-platform integrations via Make (Integromat) and Zapier to ensure seamless coordination between vendors and clients.
- Built and maintained cross-platform performance reports, delivering actionable insights to support operational and strategic decision-making.
- Troubleshot system issues, data inconsistencies, and operational incidents, ensuring platform reliability and minimal disruption to business operations.
- Continuously refined workflows and integrations to increase efficiency, reduce manual effort, and maintain alignment across teams in a fully remote environment.
Remote Customer Care/Office Administrator
Florida Surface Pro
11.2024 - 01.2025
- Office Administrator, Appointment Setter, and CRM Migration Assistant, provided support through phone, email, and messaging channels for remote operations, Managed calendars, logistics, and follow-ups to ensure smooth operations.
Remote Customer Service Representative
Silverline Insurance LLC
03.2024 - 08.2024
- Assessed customer needs and determined effective courses of action to deliver timely, accurate resolutions while ensuring high levels of client satisfaction.
- Followed up on complex customer issues, coordinating solutions efficiently and maintaining clear communication throughout the resolution process.
- Spearheaded departmental projects related to programming and technology improvements, contributing to process optimization and enhanced service delivery.
- Recognized for exceptional problem-solving skills, strong communication abilities, and a continuous growth mindset when handling challenging customer interactions.
Remote Bilingual Virtual Assistant
The Matian Firm
07.2023 - 01.2024
- Excelled in speed and efficiency while supporting various legal projects.
- Completed tasks such as filling forms, assembling documents, following up with clients, and managing communication through phone and other channels.
- Drafted asylum declarations and legal documents with precision and adherence to legal requirements Optimized administrative processes using specialized legal software. Developed attention to detail and adaptability in complex, high-volume environments.
Bilingual Customer Service Representative
TTEC-Verizon
10.2022 - 07.2023
- Delivered exceptional customer service and technical support in a fast-paced, technology-driven environment, effectively multitasking under high-pressure conditions.
- Ranked among the top 5 out of 150 representatives based on KPIs, customer satisfaction scores, and client feedback.
- Resolved customer issues efficiently and accurately, consistently contributing to high satisfaction and retention rates.
Support Ambassador
Sutherland- Airbnb
04.2021 - 05.2022
- Rapidly promoted to the Resolutions 2 department, specializing in resolving complex issues during reservations with Airbnb.
- Provided solutions to platform users, enhancing communication and problem-solving skills in a fast-paced, bilingual environment.
- Delivered exceptional support in high-pressure scenarios, ensuring seamless customer experiences and high satisfaction rates.
Client Advisor
Banco Procredit Ecuador
04.2019 - 07.2019
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Identified and pursued new business opportunities, contributing to growth of client base.
- Improved customer loyalty by providing exceptional advisory services and resolving issues promptly.
- Developed financial plans to meet clients' long-term objectives, enhancing their financial security.
Medium Business Credit Risk Analyst
ProCredit Bank
06.2015 - 04.2018
- Evaluated and managed credit risks for medium-sized enterprises, analyzing financial statements and market conditions to ensure informed decision-making Approved and monitored loans exceeding $500,000, providing comprehensive risk assessments to the national and international credit committee.
- Developed strategies to minimize credit defaults. Trained credit Advisors on risk assessment techniques and effective client communication, fostering team growth and efficiency. Led client meetings to present findings and propose tailored financial solutions, balancing client needs with risk mitigation objectives.
- Identified potential risks by analyzing trends in industry-specific data and market fluctuations.
- Streamlined the loan approval process through effective communication between underwriters, sales teams, and clients.
- Enhanced portfolio performance with diligent monitoring and proactive risk mitigation measures.
- Collaborated with cross-functional teams to ensure alignment of risk management policies and procedures.
Education
Software And Mobile Applications Design
Politécnico Internacional
Bogotá 05.2001 -
Business Administration Professional - undefined
Universidad Santo Tomás
Bucaramanga12.2014
Skills
Microsoft 365
Technical support
Control systems
Software development
Workflow optimization
Process design
Test automation
Continuous integration
API management
Software
HubSpot
Clio
ACSS
InsuredMine
Scale
BuilderPrime
HouseCallPro
N8N
Zapier
Make
Addepar
EMoney
Asset-Map
Stratifi
Holistiplan
Flourish
Egnyte
DocuSign
Microsoft 365
Quip
Salesforce Flows
GoHighLevel
Airtable
Clokify
Calendly
Jira
Google Workspace
Match My Email
Zoom
Fathom
Quip
Workhub
Slack
Zoom
RingCentral
Jabber
Figma
Canva
GitHub
Visual Studio Code
Android Studio
Firebase Console
Flutter
LANGUAGES
English Highly proficient C2 Certified
Spanish Native speaker
Interests
Yoga
Technology
Automations
Quote
“Things are not inherently good or bad; their meaning depends on their historical context.”
Friedrich Nietzsche
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
T1 Technical Customer Support Specialist
Bolt On Technology
11.2025 - Current
Automation Specialist
Frenchsalads.media
11.2025 - Current
Executive Assistant to the CEO
Meira Wealth
04.2025 - 07.2025
Remote Customer Care/Office Administrator
Florida Surface Pro
11.2024 - 01.2025
Remote Customer Service Representative
Silverline Insurance LLC
03.2024 - 08.2024
Software and Mobile Applications Designer Degree- 2 years
01-2024
Remote Bilingual Virtual Assistant
The Matian Firm
07.2023 - 01.2024
Bilingual Customer Service Representative
TTEC-Verizon
10.2022 - 07.2023
Support Ambassador
Sutherland- Airbnb
04.2021 - 05.2022
Client Advisor
Banco Procredit Ecuador
04.2019 - 07.2019
Medium Business Credit Risk Analyst
ProCredit Bank
06.2015 - 04.2018
Software And Mobile Applications Design
Politécnico Internacional
05.2001 -
Business Administration Professional - undefined
Universidad Santo Tomás
PORTFOLIO
- 1. Notion Use Case: https://www.notion.so/EA-Work-Evaluation-Andrea-Alvarez-5f7bd3b957584fc887084d19d6260a6b
- 2. GoogleSites+GmailAutomation: https://sites.google.com/view/plusone-app/home
- 3. GoogleSites+CalendlyAutomation: https://sites.google.com/view/saladebellezanoematest/inicio
- 4. Google Sheets Google Form + Zapier + Google Calendar Automation: https://drive.google.com/file/u/1/d/1cBR6azG-5MFm1u50KEoG6Omq3X9ufI/view?pli=1
- 5. Support Request Automation+Google Sheets +Airtable+ClickUp+Gmail: https://drive.google.com/file/d/1cgGoeZZ5pAMqTfbbA3KK1wcZbdIVaIzQ/view
COURSES
- Jun 2023 — Present Java Bootcamp: Learn Java with 100+ Java Projects, Udemy
- Dec 2024 — Present Salesforce Certified Administrator Training (Jan 2025), Udemy
- Dec 2023 — Present 100 Days of Code: The Complete Python Pro Bootcamp, Udemy
- Dec 2024 — Present The Complete Flutter Development Bootcamp with Dart, Udemy
- Feb 2025 — Present Smartsheet Project Management- Intermediate to Advanced
References
- Lucie Pellier, lucie@frenchsalads.com, +34654933353 frenchsalads.media
- Jorge Padilla, jorge@meirawealth.com, +8039843930 Meira Wealth
- Beatriz, Dias, Bdias@floridasurfacepro.com, +6143021114, Florida Surface Pro
- Rodrigo, Mora, rodrigo@silverlineins.com, +19179751125, Silverline Insurance LLC
- Laura, Jaimes, lauferjaimes@gmail.com, +573002588911, +1 Project
PORTFOLIO
- 1. Notion Use Case: https://www.notion.so/EA-Work-Evaluation-Andrea-Alvarez-5f7bd3b957584fc887084d19d6260a6b
- 2. GoogleSites+GmailAutomation: https://sites.google.com/view/plusone-app/home
- 3. GoogleSites+CalendlyAutomation: https://sites.google.com/view/saladebellezanoematest/inicio
- 4. Google Sheets Google Form + Zapier + Google Calendar Automation: https://drive.google.com/file/u/1/d/1cBR6azG-5MFm1u50KEoG6Omq3X9ufI/view?pli=1
- 5. Support Request Automation+Google Sheets +Airtable+ClickUp+Gmail: https://drive.google.com/file/d/1cgGoeZZ5pAMqTfbbA3KK1wcZbdIVaIzQ/view
COURSES
- Jun 2023 — Present Java Bootcamp: Learn Java with 100+ Java Projects, Udemy
- Dec 2024 — Present Salesforce Certified Administrator Training (Jan 2025), Udemy
- Dec 2023 — Present 100 Days of Code: The Complete Python Pro Bootcamp, Udemy
- Dec 2024 — Present The Complete Flutter Development Bootcamp with Dart, Udemy
- Feb 2025 — Present Smartsheet Project Management- Intermediate to Advanced