CUSTOMER SERVICE REPRESENTATIVE
IntouchCX
08.2022 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provide excellent customer service by being a good listener.
- Work with confidential customer information and treat it sensitively.
- Aim to resolve issues on the first interaction by being proactive, patient, and understanding.
- Have a constant working knowledge of our client’s products, services and promotions.
- Document and update records in required systems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
