Andrea Carolina Yamarte Castro
Summary
Sales and collection professional with strong track record in driving revenue growth and fostering client relationships. Skilled in negotiating deals, managing accounts, and implementing sales strategies. Known for effective team collaboration, adaptability to changing market conditions, and results-driven approach. Highly reliable with excellent communication and customer service skills.
Overview
10
10
years of professional experience
Work History
Sales Agent
BPO Labs Solutions
03.2023 - Current
- Developed strong rapport with clients through consistent follow-up, resulting in increased repeat business.
- Ensured positive customer experiences by resolving complaints swiftly and courteously.
- Facilitated smooth transactions for clients by addressing concerns promptly and professionally.
- Managed customer accounts efficiently, ensuring timely updates on orders, payments, and delivery status.
- Boosted sales revenue by identifying customer needs and providing tailored product recommendations.
Collection Agent
SUTHERLAND GLOBAL SERVICES
10.2018 - 03.2023
- Scheduled visits to potential customers
- Reviewed customers profiles
- Organized sells packages in regards of customers needs
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Conducted thorough research to locate hard-to-find debtors for successful collections.
Sales Agent
CALL SALES PRO
01.2016 - 08.2018
- Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
- Developed strong rapport with clients through consistent follow-up, resulting in increased repeat business.
Sales Agent
PRO MAX 24
01.2015 - 01.2016
- Reviewed customers profiles and health conditions in order to receive the right medication in regard of the needs
- Guided customers through the purchase experience
- Tracked all the packages till they were delivered
- Contacted customers in order to review their financial situation
- Came with a work out plan that matches the customers financial situation in order to collect the over due balance in their account
- Continue to follow up with every individual customer their situation until their account it´s completely current and provide additional options for the nearest future if it´s needed
Education
High School Diploma -
U.E Santo Cristo
Venezuela06-2014
Skills
- Multitasking
- Power Point
- Excell
- Resilience under pressure
- Adaptability to change
- Social media marketing
- Sales strategies
- Cold calling
Websites
Professional References
- Jayson Tovar, +57 305 332 8487
- Joaquin Casas, +57 300 3104237
- Mauricio Alba, +57 300 4962385
- Arley Torres, +57 304 524 3581
Studies
- High school degree, LUZ (La universidad del Zulia), 12/31/16
- Bachelor in foreign languages, specialized in English, LUZ (La universidad del Zulia), 12/31/16
- English course, Centro Electronico de Idiomas, 8 months, 12/31/16
- Course of Initiation in Community Management and Social Media Environment, 12/31/16
Personal Information
Date of Birth: 06/09/96
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Agent
BPO Labs Solutions
03.2023 - Current
Collection Agent
SUTHERLAND GLOBAL SERVICES
10.2018 - 03.2023
Sales Agent
CALL SALES PRO
01.2016 - 08.2018
Sales Agent
PRO MAX 24
01.2015 - 01.2016
High School Diploma -
U.E Santo Cristo
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