Andrea Vialpando

Ensured the safety and well-being of children from infancy to school age. Assisted with classroom activities. Maintained a clean and organized environment and prepared meals daily as well as assisting the director with office duties as needed.

• Ensured compliance with health and safety regulations by regularly inspecting facilities and equipment for potential hazards.

• Managed front desk operations, ensuring efficient guest check-in and check-out processes.
• Coordinated room assignments, maintaining accurate records for optimal occupancy management.
• Handled guest inquiries and complaints, providing exceptional customer service and conflict resolution.
• Assisted in training new front desk staff on hotel procedures and software systems.
• Collaborated with housekeeping to ensure timely room readiness for incoming guests.
• Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
• Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
• Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
• Provided exceptional customer service for a positive guest experience, resulting in repeat business.
• Answered multi-line phone system and enthusiastically greeted callers.

• Processed prescriptions accurately and efficiently using pharmacy management software.
• Assisted pharmacists in inventory management, ensuring stock levels met demand.
• Educated patients on medication usage, side effects, and storage requirements.
• Trained new pharmacy technicians on operational procedures and customer service standards.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.