Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

Andrea Thompson

Colorado Springs

Summary

Customer service-oriented professional with leadership, hospitality, and security experience. Skilled in patrolling property, monitoring event safety, handling customer interactions, and maintaining professionalism in fast-paced environments. Knowledgeable in HIPAA compliance, medical billing procedures, and maintaining confidentiality while delivering quality service.

Overview

1
1
Language
14
14
years of professional experience

Work History

Housekeeper

Patricia's Housekeeping
01.2013 - Current
  • Responsible for general cleaning and upkeep of client residences.
  • Maintained inventory levels and scheduled appointments.

Security Guard

Allied Universal
01.2024 - 01.2026
  • Patrolled assigned properties to ensure safety and security.
  • Provided event security and monitored crowds during events.
  • Responded to incidents and maintained a professional presence.

Dispatcher

Leo’s Sewer and Drains LLC
Colorado Springs, CO
02.2025 - 11.2025
  • Motivated individual with strong accountability for tasks completed.
  • Supported teams in dynamic settings to achieve goals.
  • Collaborated effectively within teams while also working autonomously.
  • Adapted swiftly to new challenges and learned new skills.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.

Call Center Representative

Salvation Army Adult Rehabilitation Center
05.2021 - 10.2023
  • Answered customer inquiries and resolved complaints professionally.
  • Maintained confidentiality and adhered to privacy regulations.

Caregiver

Nurse Next Door
01.2021 - 12.2021
  • Provided in-home care services and assisted with daily activities.

Education

Diploma - Medical Billing and Coding

Ultimate Medical Academy
01.2022

Skills

  • Security Patrol
  • Event Security
  • Customer Service
  • Incident Reporting
  • Property Monitoring
  • Conflict Resolution
  • Medical Billing
  • Accounts Receivable
  • HIPAA Compliance
  • Insurance Verification
  • Scheduling
  • Front Office Operations
  • Electronic Medical Records (EMR)
  • Medical Coding (ICD-10-CM, HCPCS, CPT)

Accomplishments

My Accomplishments

  • I am resilient and continue to push forward, even through life’s toughest challenges.
  • I am committed to becoming a better version of myself every day.
  • I have the strength to acknowledge my mistakes, apologize, and work toward positive change.
  • I value my family deeply and strive to create a loving and supportive home.
  • I have remained dedicated to building and strengthening my marriage through communication, love, and forgiveness.
  • I have gained valuable experience working as a security officer, protecting people and property while acting with professionalism.
  • I am dependable, responsible, and take pride in completing my work with integrity.
  • I continue to grow emotionally by learning healthier ways to communicate and resolve conflict.
  • I have the courage to ask for help, guidance, and wisdom when I need it.
  • I am determined to build a better future for myself and my family.
  • I embrace new opportunities to learn, improve my skills, and reach my goals.
  • I choose perseverance over giving up, no matter how difficult the journey becomes.
  • I lead with compassion, kindness, and a genuine desire to help others.
  • I am proud of the progress I have made, and I know my greatest accomplishments are still ahead of me.

Affiliations

I am a dedicated and dependable security professional with experience providing safety, security, and excellent customer service. I am committed to maintaining a secure environment, protecting people and property, and responding professionally to emergencies. I value teamwork, integrity, accountability, and strong communication. I take pride in being reliable, following procedures, and representing my employer with professionalism while continuously developing my skills and work ethic.

Languages

Spanish
Native or Bilingual

Timeline

Dispatcher

Leo’s Sewer and Drains LLC
02.2025 - 11.2025

Security Guard

Allied Universal
01.2024 - 01.2026

Call Center Representative

Salvation Army Adult Rehabilitation Center
05.2021 - 10.2023

Caregiver

Nurse Next Door
01.2021 - 12.2021

Housekeeper

Patricia's Housekeeping
01.2013 - Current

Diploma - Medical Billing and Coding

Ultimate Medical Academy
Andrea Thompson