Alejandro Figueroa Johnson
Customer Service Executive
Alajuela
Summary
Experienced with advanced customer support techniques and handling complex scenarios. Eager to grow professionally within the company.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Tech Support
Foundever CR
10.2024 - Current
- Solving security systems components issues.
- Order creating returning and replacements orders.
- Taking payments and updating billing information.
- Core Competencies: System component troubleshooting, critical thinking, empathy, problem solving, service orientation.
- Programs Proficiency: Genesis, Salesforce.
Process Developer
Genpact
05.2023 - 09.2024
- Maintain and store all relevant worker documentation through the life cycle of employment as per in country compliance and record keeping guidelines.
- Ensure timely responses to queries received from internal support teams and partners.
- Manage the funding/billing process for payroll completing charging sheet and generating sales/credit invoices.
- Core Competencies: Data Analysis, ability to work under pressure, documentation, process improvement.
- Programs Proficiency: Slack, Microsoft teams, Microsoft Excel.
Customer Service Representative
Smile Direct Club
10.2020 - 04.2022
- Managing a portfolio of client accounts, understanding their needs, and ensuring their satisfaction with products or services
- Acting as a primary point of contact for clients, addressing inquiries, resolving issues, and providing guidance on product usage or troubleshooting.
- Assisting the sales team with various tasks such as preparing quotes, processing orders, and following up leads to generate new business from existing clients.
- Cultivating strong relationships with clients through regular communication, providing value-added services and understanding their business objectives.
- Identifying opportunities to upsell or cross-sell additional products or services to existing clients based on their needs and usage patterns.
- Core Competencies: Critical thinking, empathy, problem solving, service orientation
- Programs Proficiency: CRM Systems, Zendesk, Happy fox, HubSpot, Microsoft teams, Slack, RingCentral.
Customer Service Agent Level II
BV Media
04.2018 - 01.2020
- Proficiency in various strategies for collecting overdue accounts, including negotiation and settlement techniques.
- Skills in persuading and convincing clients to make payments
- Maintaining accurate records of communication, agreements, and payment histories.
- Prioritizing accounts based on urgency and amount due.
- Core Competencies: Fast learner, ability to work under pressure.
- Programs Proficiency: Excel, Salesforce, Tax Jar, IRS E-File Systems.
Customer Service Agent
Sykes
09.2017 - 01.2018
- Credit retention and sales.
- Worked as a Credit and collections representative.
- Perform necessary review and approve credit reports against housed information and client input.
- Ensure accurate and timely processing of collection payment to invoices.
- Core Competencies: Leadership, communication, problem-solving, interpersonal skills, adaptability, strategic thinking, decision-making, empowerment, conflict resolution.
- Programs Proficiency: ADP, QuickBooks, Paychex, Teams, Microsoft Office.
Education
General Education Degree -
Colegio Miguel Obregón Lizano
Alajuela 05.2001 -
English For Executive Contact Centers
Instituto Nacional De Aprendizaje (INA)
Alajuela 05.2001 -
Timeline
Tech Support
Foundever CR
10.2024 - Current
Process Developer
Genpact
05.2023 - 09.2024
Customer Service Representative
Smile Direct Club
10.2020 - 04.2022
Customer Service Agent Level II
BV Media
04.2018 - 01.2020
Customer Service Agent
Sykes
09.2017 - 01.2018
General Education Degree -
Colegio Miguel Obregón Lizano
05.2001 -
English For Executive Contact Centers
Instituto Nacional De Aprendizaje (INA)
05.2001 -
Similar Profiles
Jesus ChavesJesus Chaves
Operations Managers at FoundEver CROperations Managers at FoundEver CR
JESSE CARRERAJESSE CARRERA
Soild Waste Collections at CR&R Waste and Recycling ServicesSoild Waste Collections at CR&R Waste and Recycling Services
Nourhene GrichNourhene Grich
Clinical Study Coordinator at Maisonneuve Rosemont Hospital (CR-HMR)Clinical Study Coordinator at Maisonneuve Rosemont Hospital (CR-HMR)
Walter ArguelloWalter Arguello
Senior Software Engineer Technical Lead & BDM at JowasoftSenior Software Engineer Technical Lead & BDM at Jowasoft
Karina OriasKarina Orias
Invoice Reconciliation Associate Supervisor at Publicis Global DeliveryInvoice Reconciliation Associate Supervisor at Publicis Global Delivery