Andrea Ramirez
Panama
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Customer Advisor
Dell EMC
02.2022 - 08.2023
- Cross-trained and backed up other customer service managers.
- Created and maintained detailed database to develop promotional sales.
- Streamlined communication between customers and the company, ensuring timely responses and resolutions.
- Educated customers about billing, payment processing and support policies and procedures.
- Contributed to a positive work environment through active participation in team meetings and discussions aimed at improving processes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Documented customer interactions in internal database to maintain complete customer service history.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Facilitated smooth transactions for customers by accurately processing orders and payments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
Order Processing Specialist
Dell EMC
10.2018 - 02.2022
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Collaborated with sales team to ensure all necessary documentation was collected for seamless order execution.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Actively participated in departmental meetings, offering insights into challenges faced in day-to-day operations and proposing solutions for ongoing improvement.
- Implemented quality control measures to reduce the occurrence of discrepancies in orders processed.
- Processed customer orders in line with established policies and procedures.
- Expedited urgent orders with prioritization and close communication with other departments.
- Assisted customers with product and service selections.
- Processed cash payments and credit and debit card transactions.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Assisted in training new hires on company-specific software systems, policies, and procedures.
- Enhanced order accuracy by meticulously reviewing and verifying customer information and order details.
- Updated company tracking system with latest information.
- Communicated with customers to address order inquiries, changes and cancellations.
- Completed accurate order entry and data verification.
- Consistently met or exceeded individual performance metrics related to order processing speed, accuracy, and customer satisfaction ratings.
- Proactively identified opportunities for process improvement within the department, leading to more efficient workflows.
- Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Bachelors - Hotel And Restaurant Management
Universidad Catolica Santa Maria La Antigua
Panama City, Panama02.2022
Skills
- Relationship Building
- Cross-Functional Collaboration
- Data Evaluation
- Complaint resolution
- Order Fulfillment
- Customer Service
- International sales support
- Data Entry
Languages
Spanish
Native language
English
Advanced
C1
Portuguese
Advanced
C1
Timeline
Customer Advisor
Dell EMC
02.2022 - 08.2023
Order Processing Specialist
Dell EMC
10.2018 - 02.2022
Bachelors - Hotel And Restaurant Management
Universidad Catolica Santa Maria La Antigua
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