ANDREA RAEL
Broomfield
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
9
9
years of professional experience
Work History
Specialty Sales Team Lead
Target
2021.05 - Current
- Enhanced customer experience by providing warm greetings, answering questions, and guiding guests while fostering a calm and supportive atmosphere.
- Oversaw sales floor organization to enhance customer experience. Strategically prioritized tasks to meet and exceed daily operational objectives.
- Provided support for item inquiries and troubleshooting to promote seamless purchase completion for guests.
- Monitored and maintained product placement accuracy and signage clarity to support seamless customer interactions.
- Facilitated collaboration with leadership and team members to elevate guest satisfaction and ensure operational excellence.
- Collaborated with management to create actionable strategies for improving customer engagement and retention rates.
- Coordinated workload distribution among team members, ensuring alignment with superior expectations and project timelines.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee productivity and growth.
- Mentored new associates, fostering skill development and enhancing overall team performance and morale.
Fulfillment Center Associate
Amazon Warehouse
2019.03 - 2020.08
- Managed customer order processing, ensuring high levels of accuracy and attention to detail throughout the workflow.
- Conducted scanning and data entry operations to maintain precision in order processing.
- Operated warehouse equipment to efficiently fulfill customer orders.
- Collaborated with team members to streamline sorting and packing processes.
- Ensured adherence to safety and quality standards to ensure compliance with company policies.
Security Guard (Unarmed)
Securitas
2018.03 - 2018.07
- Fostered a safe and supportive environment for guests and staff through professional demeanor and effective communication.
- Executed loss prevention and safety procedures to safeguard assets and maintain operational integrity.
- Assisted customers by calmly addressing incidents and providing clear communication. Elevated concerns to appropriate channels when necessary.
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols, identifying and reporting potential safety hazards.
- Implemented access control procedures, managing visitor entry and exit effectively.
Front Desk Receptionist / Office Assistant
H&R; Block
2017.01 - 2017.04
- Provided front desk support: greeted clients, checked them in, and directed them appropriately
- Answered high-volume phone calls, scheduled appointments, and routed inquiries to team members
- Processed payments using POS system; documented transactions accurately
- Organized confidential paperwork and maintained filing systems with attention to privacy and detail
Education
High School -
Vantage Point High School
Northglenn, COSkills
- Front Desk Reception & Customer Greeting
- Customer Service & Conflict De-escalation
- Scheduling & Phone Support / Call Routing
- Team management
- Data Entry & Documentation Accuracy
- Team Collaboration in Fast-Paced Environments
ADDITIONAL STRENGTHS
- Reliable, organized, and customer-centered
- Strong communication and active listening skills
- Calm under pressure and adaptable to change
Timeline
Specialty Sales Team Lead
Target
2021.05 - Current
Fulfillment Center Associate
Amazon Warehouse
2019.03 - 2020.08
Security Guard (Unarmed)
Securitas
2018.03 - 2018.07
Front Desk Receptionist / Office Assistant
H&R; Block
2017.01 - 2017.04
High School -
Vantage Point High School