Andrea Pacheco
Thornton
Summary
Dynamic Patient Service Representative with a proven track record at Common Spirit Family Medicine, excelling in customer service and insurance verification. Proficient in scheduling and fostering trust through empathetic patient interactions. Skilled in HIPAA compliance and adept at multitasking in fast-paced environments. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Common Spirit Family Medicine
Westminster, CO
11.2023 - 03.2026
- Assisted patients with scheduling appointments, managing inquiries, and providing information about services.
- Processed patient registrations and insurance verifications efficiently and accurately.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Collaborated with healthcare providers to ensure seamless communication regarding patient care.
- Handled customer service inquiries in person, via telephone and through email.
- Built and maintained positive working relationships with patients and staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Balanced deposits and credit card payments each day.
- Mastered Epic, an Electronic Health Record software
Receptionist
Bethesda Gardens Assisted Living and Memory Care
Thornton, CO
09.2022 - 11.2023
- Managed front desk operations, ensuring smooth daily communication between staff and residents.
- Coordinated appointment scheduling for residents, enhancing overall service delivery efficiency.
- Assisted with resident onboarding processes, fostering a welcoming environment for new arrivals.
- Maintained accurate resident records using electronic health record systems to support care continuity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- I also helped serve in the dining room as well
PBX Operator
North Suburban Medical Center
Thornton, CO
09.2019 - 09.2022
- Operated multi-line telephone system to manage incoming and outgoing calls efficiently.
- Assisted medical staff by connecting calls to appropriate departments and personnel promptly.
- Maintained accurate call logs to ensure effective communication and follow-up procedures.
- Provided exceptional customer service, addressing patient inquiries with professionalism and empathy.
- Trained new team members on PBX system operations and best practices for call handling.
- Coordinated with emergency services during critical situations, ensuring rapid response and support for patients.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Facilitated after-hours support by forwarding essential calls to designated on-call staff members promptly and accurately.
- Received incoming calls and paged individuals and departments over PA system.
Education
High School Diploma -
Rawlins High School
Rawlins, WY05-1997
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient greeting
- Office administration
- Phone etiquette
- Multitasking and organization
- Team collaboration
- Punctual and hardworking
- Friendly and outgoing
- Patient check-in
Timeline
Patient Service Representative
Common Spirit Family Medicine
11.2023 - 03.2026
Receptionist
Bethesda Gardens Assisted Living and Memory Care
09.2022 - 11.2023
PBX Operator
North Suburban Medical Center
09.2019 - 09.2022
High School Diploma -
Rawlins High School