Andrea Mejia Felix
Denver,CO
Summary
Experienced professional with a strong background at La Fogata and other establishments, excelling in customer service and training. Skilled in communication, multitasking, cash handling. Passionate about creating a great dining experience by providing high-quality service and working well with a team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead, Host, Server, and Trainer
La Fogata
8090 Quincy Ave, Denver, CO 80237
07.2024 - Current
- Tookreservations and to-go orders by phone, answered customer questions.
- Provided customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Monitored cash intakes, incharge of cash drawer, running close of the day.
- Trained new hostesses/servers on customer service best practices and restaurant policies to maintain high standards of service.
Administrator
Mejias Remodeling LLC
Denver, CO
01.2021 - 01.2026
- Deposits
- Customer Estimates
- Phone calls (Outbound/Inbound calls)
- Scheduling
- Budgets
Host
Zen Asian Sushi Bar & Grill
8354 Northfield Blvd, Denver, Co
11.2021 - 10.2024
- Managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
Business Management
Metropolitan State University of Denver
Denver, COHigh School Diploma -
DSST: Conservatory Green High School
Denver, CO06-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Training
- Work ethic and integrity
- Money Management
- Reliable
- Interactive communication skills
- Task Delegation
Certification
CNA Certified
- CPR Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Lead, Host, Server, and Trainer
La Fogata
07.2024 - Current
Host
Zen Asian Sushi Bar & Grill
11.2021 - 10.2024
Administrator
Mejias Remodeling LLC
01.2021 - 01.2026
Business Management
Metropolitan State University of Denver
High School Diploma -
DSST: Conservatory Green High School