Andrea Lee
Highlands Ranch
Summary
Compassionate caregiver with extensive experience at Colorado Caregivers, adept at enhancing client well-being through personalized care plans and effective communication. Proven ability in medication coordination and conflict resolution, fostering strong relationships while ensuring safety and comfort. Recognized for exceptional time management and dedication to improving clients' quality of life.
Overview
15
15
years of professional experience
Work History
Caregiver
Colorado Caregivers
01.2025 - Current
- Ensured safe environments by adhering to hygiene and safety protocols during caregiving tasks.
- Provided transportation to appointments, enhancing access to necessary healthcare services.
- Assisted with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication
- Engage in meaningful conversation, socialization, and activities while providing personal care assistance.
- Maintained a safe and clean environment, reducing risks and ensuring optimal health outcomes.
- Enhanced comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake in order to achieve nutritional objectives.
- Contributed to a positive atmosphere using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Customer Service Representative
Uhaul Moving And Storage
08.2024 - Current
- Assisted customers with inquiries and product information, ensuring positive interactions.
- Learned company policies and procedures to provide accurate support and solutions.
- Handled customer complaints with empathy, escalating issues when necessary for resolution.
- Collaborated with team members to enhance service delivery and improve response times.
- Adapted quickly to new tools and systems, streamlining workflow processes efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Uber Partner
Uber
01.2016 - 07.2024
- Ensured compliance with safety regulations and company policies during rides.
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Maintained a high driver rating through excellent communication and navigational skills.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Followed company guidelines and policies when interacting with passengers.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
House Cleaner
Self Employed
01.2011 - 03.2023
- Performed thorough cleaning tasks, ensuring high standards of hygiene and organization in residential spaces.
- Utilized eco-friendly cleaning products to promote sustainable practices while maintaining cleanliness.
- Developed effective time management strategies to complete multiple cleaning assignments.
- Established strong client relationships through exceptional service and clear communication regarding needs and expectations.
- Enhanced operational workflows by incorporating feedback from clients to improve service delivery processes.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
Education
Cosmetology License - Cosmetology
Je Boutique College of Beauty
El Cajon, CABusiness Administration And Management
Fullerton College
Fullerton, CASkills
- Effective Time Management for clients needs
- Problem-solving/Relationship building
- Assist clients with daily living resources
- Compassionate client care
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping and meal preparation
- Effective communication skills for conflict resolution
- Client documentation for State Regulations
- Disability support
- Autism support
- Medication coordination
Timeline
Caregiver
Colorado Caregivers
01.2025 - Current
Customer Service Representative
Uhaul Moving And Storage
08.2024 - Current
Uber Partner
Uber
01.2016 - 07.2024
House Cleaner
Self Employed
01.2011 - 03.2023
Cosmetology License - Cosmetology
Je Boutique College of Beauty
Business Administration And Management
Fullerton College