Andrea Grine
Brighton
Summary
Versatile and dedicated professional with experience spanning oral surgery assistance at Platte Valley Oral Surgery to customer service at The Home Depot. Excelled in sterile technique and IV sedation monitoring while demonstrating exceptional listening skills and empathy. Achieved consistent commendations for problem-solving and efficiency, enhancing patient and customer satisfaction.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Looking for a long-term employment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Oral Surgery Assistant
Platte Valley Oral Surgery
09.2024 - 12.2024
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
Warehouse Associate
Luv Budz LLC
08.2024 - 10.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Caregiver
5280 Home Care
03.2016 - 08.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Front Desk Receptionist
Denver Vail Orthopedics
03.2015 - 03.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Representative
The Home Depot
04.2011 - 12.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Dental Assistant
Pima Medical Institute
Denver, CO05-2013
Skills
- IV sedation monitoring
- Respectful and compassionate
- Listening skills
- Critical thinking
- Room set up and preparation
- Cash handling
- Telephone etiquette
- Dependable and responsible
- Scheduling
- Order picking
- Surgical assisting
- Sterilization techniques
- Flexible schedule and availability
- Microsoft Office Suite
- Complex Problem-solving
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by follow-up calls.
- Employee of the month more than five times in a year.
- always on time and ready to work.
Certification
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
- Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB).
- Radiation Health and Safety Certification (RHS) - Dental Assisting National Board (DANB).
- CPR/AED Certification
- Colorado state Driver's License
- Authorized to work for any employer in the US.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Oral Surgery Assistant
Platte Valley Oral Surgery
09.2024 - 12.2024
Warehouse Associate
Luv Budz LLC
08.2024 - 10.2024
Caregiver
5280 Home Care
03.2016 - 08.2024
Front Desk Receptionist
Denver Vail Orthopedics
03.2015 - 03.2016
Customer Service Representative
The Home Depot
04.2011 - 12.2013
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
- Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB).
- Radiation Health and Safety Certification (RHS) - Dental Assisting National Board (DANB).
- CPR/AED Certification
- Colorado state Driver's License
- Authorized to work for any employer in the US.
No Degree - Dental Assistant
Pima Medical Institute
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