Andrea Gibbons
Greeley
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Punctual and dependable.
Overview
3
3
years of professional experience
Work History
Warehouse Secretary
Geo Chemicals LLC
03.2023 - 03.2025
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Maintained daily report documents, memos and invoices.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Established administrative work procedures to track staff's daily tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Office Administrator
Forward Air
06.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
Administrative Assistant
Landmark Builders
04.2022 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Associate of Applied Science - Business Technology
Aims Community College
Greeley, CO05-2009
Skills
- Phone reception
- Letter writing
- Office correspondence
- Document preparation
- Data verification
- Payment posting
- Vendor relations skills
- Record preparation
- Accounts payable
- Minute taking
- Account reconciliations
- Office supply inventory
- Supply restocking
- Digital file management
- Organization
- Office administration
- Microsoft Office proficient
- Task prioritization
- Spreadsheet management
- Executive support
- Expense tracking
- Meeting support
- File management
- Filing experience
- Managing purchasing activities
- Inter-office communications
- Mail distribution
- Verbal and written communication
- Database administration
- Schedule management
- Report generation
- Confidentiality
- Meeting coordination
- Customer service
- Inventory purchasing
- Office staff leadership
- Calendar management
- HIPAA guideline compliance
- Business correspondence
- Payroll processing
- File systems management
- Supply ordering
- Reception functions
- Payroll administration
- Quickbooks
- Appointment scheduling
- Accounts receivable and payable
- Prioritization and time management
Timeline
Warehouse Secretary
Geo Chemicals LLC
03.2023 - 03.2025
Office Administrator
Forward Air
06.2022 - 01.2023
Administrative Assistant
Landmark Builders
04.2022 - 06.2022
Associate of Applied Science - Business Technology
Aims Community College
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