Andrea Forero
Customer Service | Account Manager | Customer Relations | B2B
Bucaramanga,SAN
Summary
Diligent and task-driven customer service-oriented professional with 5+ years of experience in administrative tasks. Known for problem-solving skills, adaptability, and high attention to detail, with a proven track record of working remotely, and managing multiple tasks efficiently while exceeding company requirements.
Overview
8
8
years of professional experience
Work History
Sales Representative | Account Manager
Mega Vape USA
04.2024 - 09.2024
- Developing and implementing sales strategies to meet and exceed targets.
- Expanding customer base through cold calling, networking, and relationship building.
- Building and maintaining strong relationships with existing and potential customers.
- Managing and updating inventory for clients.
- Enhancing client satisfaction by addressing concerns promptly and providing exceptional service.
Finance Officer | Account Manager
Latter Financial Group
02.2023 - 11.2023
- Qualifying leads, cold calling, and emailing potential clients.
- Leading and supervising loan processes for clients from start to end.
- Providing consulting and advice for unqualified clients at the moment for funding in the future.
- Managing, tracking, and assigning daily leads to Finance Officers
- Following up with lenders and clients on required steps or missing documentation.
Customer Service Associate
VapeRanger
06.2020 - 08.2022
- Developing strategies to improve customer service operations
- Establishing constant communication with vendors and sales representatives, ensuring correct and on-time fulfillment of orders
- Providing customers with accurate updates regarding to their orders and ensuring efficient solutions to all inquiries
Recruitment Analyst
Teleperformance
09.2019 - 03.2020
- Identifying qualified candidates who meet the necessary skills, education, experience, and aspirations according to the specific job position
- Conducting interviews to assess and select candidates who meet the company's requirements
Bilingual Customer Service Agent | Sales Representative
Sitel Group
08.2018 - 09.2019
- Selling telecom plans and bundles (TV, internet, and phone) to new customers for Cox Communications
- Offering plan and equipment upgrades to existing customers
- Advising concerns, doubts, and difficulties experienced by users regarding the products offered by the company
- Providing solutions for network equipment technical problems
Psychologist
Instituto Integrado Jorge Eliecer Gaitan
01.2017 - 11.2017
- Designing and applying self-concept, self-knowledge, and empowerment workshops for high school students
Education
Psychologist -
Universidad Pontificia Bolivariana
Bucaramanga, SAN 09.2024 - 09.2024
Skills
Customer service
Attention to detail
CRM proficiency
Problem-solving abilities
Timeline
Psychologist -
Universidad Pontificia Bolivariana
09.2024 - 09.2024
Sales Representative | Account Manager
Mega Vape USA
04.2024 - 09.2024
Finance Officer | Account Manager
Latter Financial Group
02.2023 - 11.2023
Customer Service Associate
VapeRanger
06.2020 - 08.2022
Recruitment Analyst
Teleperformance
09.2019 - 03.2020
Bilingual Customer Service Agent | Sales Representative
Sitel Group
08.2018 - 09.2019
Psychologist
Instituto Integrado Jorge Eliecer Gaitan
01.2017 - 11.2017
Similar Profiles
Thi Thanh Van NguyenThi Thanh Van Nguyen
Factory Worker at USA Vape LabFactory Worker at USA Vape Lab
Sheyenne WesselsSheyenne Wessels
Customer Service Cashier at Vape Cape Vape ShopsCustomer Service Cashier at Vape Cape Vape Shops
SHARIF HUSSAINSHARIF HUSSAIN
Director Operation at Mega Yarn Dyeing Mills And Mega Fashion Wear LimitDirector Operation at Mega Yarn Dyeing Mills And Mega Fashion Wear Limit