Andrea Contreras Martinez
Montrose
Summary
Dynamic Operations Specialist with strong skills in workflow coordination and team collaboration. Committed to driving operational excellence and fostering positive customer interactions to support organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Specialist /Mortgage Loan Officer
Citizens State Bank
Montrose
02.2024 - Current
- Resolved operational issues promptly, minimizing disruption to customer business activities.
- Assisted individuals with commercial and residential lending inquiries to facilitate informed decision-making.
- Coordinate daily operations to enhance workflow efficiency and team collaboration.
- Interacted with customers to maintain account integrity and ensure compliance with lending standards.
Assistant Vice President
Home Loan State Bank
Montrose
10.2015 - 08.2023
- Evaluated loan applications to ensure creditworthiness and adherence to policies, facilitating informed lending decisions.
- Reviewed loan applications to assess creditworthiness and eligibility, supporting efficient approval processes.
Lead Teller
Wells Fargo
Montrose
06.2013 - 09.2015
- Trained and mentored new tellers on customer service and transaction procedures.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Supervised daily cash operations and ensured compliance with bank policies.
Team Member
Dairy Queen
Montrose
05.2012 - 06.2013
- Operated point-of-sale system for order processing.
- Maintained cleanliness and organization of dining area.
- Operated cash registers to process payments from customers.
Education
High School Diploma -
Montrose High School
Montrose 12-2011
Skills
- Compliance monitoring
- Customer relationship management
- Customer engagement
- Operational issue resolution
- Workflow coordination
Languages
Spanish
Professional
Certification
NMLS #2110995
Timeline
Operations Specialist /Mortgage Loan Officer
Citizens State Bank
02.2024 - Current
Assistant Vice President
Home Loan State Bank
10.2015 - 08.2023
Lead Teller
Wells Fargo
06.2013 - 09.2015
Team Member
Dairy Queen
05.2012 - 06.2013
High School Diploma -
Montrose High School