Andrea Cathcart
Pueblo
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Tax Associate
JDA-TSG / Intuit TurboTax
Remote
01.2023 - 04.2026
- Reviewed clients' tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Provided exceptional client service by addressing inquiries promptly and effectively resolving concerns.
Rural Letter Carrier
United States Postal Service (USPS)
Pueblo, CO
01.2021 - 12.2022
- Delivered mail on rural routes, focusing on reliability and service quality.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Adapted quickly to changing route assignments due to staff shortages or operational needs, demonstrating flexibility in work responsibilities.
Tax Professional II / Customer Service Representative
H&R Block
Pueblo, CO
11.2019 - 03.2021
- Prepared individual and business tax returns during seasonal periods.
- Certifications: Senior Tax Pro, Small Business Accounting & Tax Prep.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
Census Enumerator
US Census Bureau
Colorado Springs, CO
2020 - 2020
- Collected and verified data from households to ensure accurate census information.
- Conducted interviews with residents to gather demographic details and resolve discrepancies.
- Maintained confidentiality of sensitive information in compliance with federal regulations.
Education
B.S. - Business Administration – Hospitality & Tourism
Columbia Southern University
Bookkeeping - Accounting
Penn Foster College
Scottsdale, AZ02-2024
Skills
- Communication
- Problem-Solving
- Time Management
- Organization
- Leadership
- Adaptability
- QuickBooks
- Microsoft Office
- Motivation
- Critical Thinking
- Customer Service
- Remote Support
- Tax Software
- Bookkeeping
Certification
- 2019–2026: Annual Filing Season Record of Completion
- 2023–2024: Bookkeeping Certificate – Penn Foster
- 2020–2026: QuickBooks ProAdvisor
- 2023–2025: QuickBooks Payroll Certification
- 2021–2024: TurboTax Advanced Preparer Certification
Timeline
Tax Associate
JDA-TSG / Intuit TurboTax
01.2023 - 04.2026
Rural Letter Carrier
United States Postal Service (USPS)
01.2021 - 12.2022
Tax Professional II / Customer Service Representative
H&R Block
11.2019 - 03.2021
B.S. - Business Administration – Hospitality & Tourism
Columbia Southern University
Census Enumerator
US Census Bureau
2020 - 2020
Bookkeeping - Accounting
Penn Foster College