Andrea Berdugo
Cartagena,BOY
Summary
Dynamic professional with a proven track record at Blue Marlin Investment Bahamas Limited, excelling in customer service and office administration. Leveraged strong problem-solving skills and computer proficiency to enhance operational efficiency and client satisfaction. Demonstrated expertise in database management and professional communication, significantly improving workflow and customer relations.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Blue Marlin Investment Bahamas Limited
01.2019 - Current
- Answered multi-line phone system, routing calls and delivering messages to staff.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Reservation Executive
Hello Cartagena
04.2017 - 12.2018
- Assisted in resolving guest complaints, leading to higher overall satisfaction ratings.
- Collaborated with sales team to upsell premium services, resulting in increased revenue.
- Documented all customer and booking information.
- Maximized revenue by turning simple inquiries into reservations.
- Responded quickly to telephone, email, online and in-person requests to book or update services.
- Reduced booking errors with meticulous attention to detail and thorough verification procedures.
- Strengthened relationships with corporate clients, securing repeat business and referrals.
- Developed comprehensive knowledge of property offerings, enabling tailored recommendations for diverse clientele.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Marketing Coordinator
Fundación Tecnológica Antonio De Arévalo TECNAR
09.2015 - 03.2017
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
- Managed workflow between staff, coordinating documents, and creative material distribution.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
- Improved customer satisfaction by promptly addressing inquiries and concerns via social media and email.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Optimized email campaigns to increase open and click-through rates.
Education
Bachelor of Arts - Marketing
Universidad Libre De Cartagena
Cartagena, Colombia12-2016
High School Diploma -
Colegio Eucarístico De Santa Teresa
Cartagena, Colombia12-2010
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- File organization
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Critical thinking
- Strong problem solver
- Scheduling
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Verbal communication
- Resourceful
- Meeting planning
- Documentation and recordkeeping
- Staff management
Timeline
Administrative Assistant
Blue Marlin Investment Bahamas Limited
01.2019 - Current
Reservation Executive
Hello Cartagena
04.2017 - 12.2018
Marketing Coordinator
Fundación Tecnológica Antonio De Arévalo TECNAR
09.2015 - 03.2017
Bachelor of Arts - Marketing
Universidad Libre De Cartagena
High School Diploma -
Colegio Eucarístico De Santa Teresa
Similar Profiles
Joseph VeltriJoseph Veltri
Real estate sales associate at Blue Marlin Real EstateReal estate sales associate at Blue Marlin Real Estate
Elena NtagiantiElena Ntagianti
Supervisor at Mondrian Hotel Shoreditch, Blue Marlin IbizaSupervisor at Mondrian Hotel Shoreditch, Blue Marlin Ibiza
Roxana LoveraRoxana Lovera
Construction Superintendent at Blue Marlin GCConstruction Superintendent at Blue Marlin GC