Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Berdugo

Cartagena,BOY

Summary

Dynamic professional with a proven track record at Blue Marlin Investment Bahamas Limited, excelling in customer service and office administration. Leveraged strong problem-solving skills and computer proficiency to enhance operational efficiency and client satisfaction. Demonstrated expertise in database management and professional communication, significantly improving workflow and customer relations.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Blue Marlin Investment Bahamas Limited
01.2019 - Current
  • Answered multi-line phone system, routing calls and delivering messages to staff.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Reservation Executive

Hello Cartagena
04.2017 - 12.2018
  • Assisted in resolving guest complaints, leading to higher overall satisfaction ratings.
  • Collaborated with sales team to upsell premium services, resulting in increased revenue.
  • Documented all customer and booking information.
  • Maximized revenue by turning simple inquiries into reservations.
  • Responded quickly to telephone, email, online and in-person requests to book or update services.
  • Reduced booking errors with meticulous attention to detail and thorough verification procedures.
  • Strengthened relationships with corporate clients, securing repeat business and referrals.
  • Developed comprehensive knowledge of property offerings, enabling tailored recommendations for diverse clientele.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.

Marketing Coordinator

Fundación Tecnológica Antonio De Arévalo TECNAR
09.2015 - 03.2017
  • Answered general marketing department inquiries by email, phone, and mail.
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
  • Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
  • Managed workflow between staff, coordinating documents, and creative material distribution.
  • Used online and offline marketing to generate leads, increase visibility and drive sales growth.
  • Improved customer satisfaction by promptly addressing inquiries and concerns via social media and email.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Optimized email campaigns to increase open and click-through rates.

Education

Bachelor of Arts - Marketing

Universidad Libre De Cartagena
Cartagena, Colombia
12-2016

High School Diploma -

Colegio Eucarístico De Santa Teresa
Cartagena, Colombia
12-2010

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Time management
  • File organization
  • Customer and client relations
  • Computer proficiency
  • Filing
  • Customer relations
  • Critical thinking
  • Strong problem solver
  • Scheduling
  • Microsoft Office Suite
  • Office management
  • Professional communication
  • Database entry
  • Scheduling and calendar management
  • Dedicated team player
  • Verbal communication
  • Resourceful
  • Meeting planning
  • Documentation and recordkeeping
  • Staff management

Timeline

Administrative Assistant

Blue Marlin Investment Bahamas Limited
01.2019 - Current

Reservation Executive

Hello Cartagena
04.2017 - 12.2018

Marketing Coordinator

Fundación Tecnológica Antonio De Arévalo TECNAR
09.2015 - 03.2017

Bachelor of Arts - Marketing

Universidad Libre De Cartagena

High School Diploma -

Colegio Eucarístico De Santa Teresa

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Andrea Berdugo