ANDREA (ANDIE) WILCOX
Littleton
Summary
Fundraising professional with a proven record of increasing annual giving by 40% at Palomar Health. Expertise in donor relationship management and effective communication. Strong ability to cultivate partnerships and drive revenue growth through strategic initiatives. Proficient in fundraising software and dedicated to continuous improvement.
Overview
24
24
years of professional experience
Work History
Customer Service Associate/Sales Specialist
Lowe's Littleton (Store # 2419)
Littleton
04.2025 - Current
- Kitchen/Bath Designer
- Assisted customers with product selection and inquiries.
- Processed transactions efficiently at the checkout register.
- Maintained store organization and cleanliness throughout shifts.
Customer Service Representative
Lowe's Castle Rock CO (Store #2274)
Castle Rock
09.2020 - 04.2025
- Assigned Departments: Cashier, Paint, Home Decor, Kitchen Project Assistant, Appliances
- Provided excellent customer service and product knowledge.
- Consistently garnered weekly customer surveys, achieving a perfect "10" score, denoting exceptional customer service and satisfaction levels. This accomplishment culminated in attaining Bronze, Silver, and Gold Service Stars within two years, a distinction achieved by only a select number of associates.
- Total Sales Achieved in a Single Day: $43,000 (Inclusive of Shades and Blinds).
- Andie's exceptional attention to detail, consistent follow-through, practical communication skills, and unwavering dedication to ensuring customer satisfaction have distinguished her from her colleagues, as acknowledged by her supervisor.
Major Gifts Officer
Dumb Friends League
12.2019 - 04.2020
- Secured a naming opportunity gift of $50,000.
- Managed portfolio of major gift donors and prospects, generating weekly donations of $5,000 - $15,000.
- Produced accurate database entries for real-time tracking and reporting, enabling timely solicitation and stewardship.
Executive Director
Redwings Horse Sanctuary
03.2017 - 05.2019
- Developed a comprehensive stewardship program to retain donors. Increased annual giving by 20% in the 1st year and 30% in the 2nd year.
- Ensured fiscal integrity through submission of proposed annual budget and monthly financial statements to Board of Directors.
- Supported the board and staff to ensure the mission was fulfilled through programs, community outreach, and strategic plans.
- Expanded organizational support through direct mail campaigns, grant applications, newsletters, events, and horse sponsorships.
- Established administrative and employment policies and procedures for day-to-day operations, streamlining functions. Hired, supervised, and evaluated staff.
- Reviewed trust and estate documents to enhance planned giving program.
- Assisted with content for the quarterly newsletter in acquiring unrestricted/restricted gifts.
Major Gifts Officer
Idyllwild Arts Academy/Idyllwild Arts Foundation
Idyllwild
05.2013 - 05.2016
- Assessed significant gift capacity and developed donor and prospect move management strategies, securing one-time gifts and pledges totaling $200,000+ annually.
- Secured multiple capital campaign gifts of $10,000 and $50,000 for new concert hall, contributing to campaign's successful conclusion.
- Collaborated with president and key academy families to enhance engagement with IAF, generating $21,000 in fall appeal donations.
Consultant/Volunteer - Part-Time
Hoofs and Woofs Animal Rescue
Valley Center
03.2009 - 04.2013
- Coordinated community outreach initiatives, events, and grant writing efforts to enhance local engagement.
- Evaluated and trained rescue horses, preparing them for successful adoption into permanent homes.
- Developed strategies for improving animal care and adoption processes.
- Conducted needs assessments to enhance rescue operations and volunteer engagement.
- Facilitated training sessions for new volunteers on animal handling procedures.
Foundation Director
Colorado West Healthcare System
Grand Junction
04.2007 - 02.2009
- Implemented Employee Giving Program, achieving 78% participation and raising $215,000.
- Upgraded donors from $500 to $1,000 - $2,500 levels, generating approximately $25,000 in additional revenue.
- Secured sponsorships for gala and golf tournament, totaling $115,000.
- Produced targeted direct mail appeal to attract new donors, contributing to 12% increase in annual giving.
Director of Annual and Corporate Giving
Palomar Health
Escondido
11.2005 - 03.2007
- Cultivated relationship with 103-year loyal donor - closing bequest gift of $1.6 million
- Increased annual giving (renewal/upgrade) by 40% within two years, resulting in gifts of $560,000.
- Created strategy for "Physician Philanthropy," engaging 23 physicians and generating $140,000 in first-year gifts. Developed compelling "case statements" for funding initiatives, securing gift commitments totaling $750,000.
- Implemented Employee Giving Campaign, achieving 89% participation and raising $238,000.
- Spearheaded luncheon for new Women's Center, raising $25,000.
- Supervised staff members in prospect research and development roles, providing guidance and support.
- Database Manager and Planned Giving consultant.
Associate Director of Development
Scripps Health
La Jolla
05.2002 - 08.2005
- Managed portfolio of 150 prospects/donors $25K & above, resulting in gifts and pledges totaling $900,000+ annually.
- Led Scripps McDonald Center renovation campaign, managing planning and execution to enhance facility impact.
- Established Scripps McDonald Advisory Board campaign committee and produced campaign video for corporate briefings.
- Orchestrated "Frontiers in Medicine" event in partnership with Scripps Research Institute, securing lead gift of $250,000.
- Supervised Development Associate and Special Events Coordinator, ensuring team collaboration.
Education
BA - English Literature
University of Denver
Denver, COAA -
Pasadena City College
Pasadena, CACourse Work - The Center on Philanthropy, Interpersonal Communication & Principles and Techniques of Fundraising
Indiana University
Skills
- Microsoft Office 365; Salesforce CRM, Point of sale systems
- CRM software
- Lead generation
- Upselling strategies
- Customer support
- Store operations
- Inventory management
- Effective communication
- Relationship management
- Team collaboration
- Cross-functional collaboration
- Attention to detail
- Organizational skills
- Time management
- Multitasking
- Problem-solving aptitude
- Continuous improvement
- Microsoft Office 365
- Product training
- Tactful and diplomatic
- Upselling strategies
AWARDS AND RECOGNITION
"Woman of Distinction" Award Recipient - Salvation Army, Named "50 People to Watch" - San Diego Magazine
VOLUNTEER EXPERIENCE
- Child Abuse Prevention Foundation
- San Diego Regional Chamber of Commerce
- San Diego Museum of Contemporary Art
- San Diego Zoo
- San Diego Symphony
- San Diego Humane Society
- Hoofs and Woofs Animal Rescue
- Junior League of San Diego
- Helen Woodward Animal Center
- Auxiliary Member
- Art - Board Member
Timeline
Customer Service Associate/Sales Specialist
Lowe's Littleton (Store # 2419)
04.2025 - Current
Customer Service Representative
Lowe's Castle Rock CO (Store #2274)
09.2020 - 04.2025
Major Gifts Officer
Dumb Friends League
12.2019 - 04.2020
Executive Director
Redwings Horse Sanctuary
03.2017 - 05.2019
Major Gifts Officer
Idyllwild Arts Academy/Idyllwild Arts Foundation
05.2013 - 05.2016
Consultant/Volunteer - Part-Time
Hoofs and Woofs Animal Rescue
03.2009 - 04.2013
Foundation Director
Colorado West Healthcare System
04.2007 - 02.2009
Director of Annual and Corporate Giving
Palomar Health
11.2005 - 03.2007
Associate Director of Development
Scripps Health
05.2002 - 08.2005
BA - English Literature
University of Denver
AA -
Pasadena City College
Course Work - The Center on Philanthropy, Interpersonal Communication & Principles and Techniques of Fundraising
Indiana University