Andrea Alejandra Aliaga

Coordinate group room blocks with Sales department:

Build group blocks in multiple systems (billing, reservations, group booking) and input rooming lists. (Lightspeed, Passkey, C/I, Opera, Salesforce, Synxis)

Responsible for setting group billing patterns and ensuring correct billing for individuals to the master

Assist in the billing of no-show reservations, block reservations for suites and to accommodate special requests.

Solve routine problems, maintain files for all definite arrivals, use educated judgment to decide occupancy level.

Post advance deposits for both individual reservations and group masters.

Establishes and maintains relationship with Group Clients.

Assist with Transient/FIT workload.

Maintain OTA extra-nets (messages and requests).

Manage seasonal call volume.

Assist with Wholesale quotes and bookings.

Balance property inventory.

Run Group pickup/statistical reports.

• Responsible for placing coffee and liquor orders
• Trained new staff members and familiarized employees with company culture
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• Negotiated and resolved customer concerns
• Knowledgeably recommended menu items based on customer needs and preferences, including upselling dishes and drinks
• Fostered repeat business by getting to know customers and their food orders
• Assisted other workers to achieve maximum efficiency during peak business hours.

• Served guests in fast-paced environment and managed time for optimal experience for each guest
• Trained new servers and familiarized new employees with company culture
• Familiarized guests with menu and daily specials
• 7 daily (rotating) specials memorization
• Helped with food preparation.

• Responsible for scheduling staff
• Placed all food/liquor orders
• Seated and served guests, took orders, and removed dinnerware with practiced pacing
• Trained new servers and familiarized new employees with company culture
• Ensured cleanliness of dining area throughout the day
• Acquired new catering and large party accounts.