Andrea Abella Aponte
Santiago de Cali
Summary
Throughout my career, I have gained valuable experience as a Learning and Development Specialist and as an Administrative Assistant. Over the past two years, I have developed a keen interest in data science, leading me to complete a Foundations of Business Analytics and Optimization Certification with Learn Bay, as well as a 40-hour Data Analysis training program with Brainnest. I am recognized for my strong organizational and communication skills, along with my problem-solving abilities. My capacity to process information swiftly and effectively, combined with my interpersonal skills, has consistently contributed to successful outcomes in my roles.
Overview
5
5
years of professional experience
Work History
Onboarding Specialist
Teleperformance Colombia
11.2021 - Current
- Developed and managed a Power BI dashboard to deliver daily reports on more than 20 onboarding key performance indicators, enabling data-driven decisions by stakeholders
- Implemented sentiment analysis for more than 15,000 onboarding surveys and expanded the process to multiple countries, providing valuable insights to enhance employee engagement
- Collaborated on the development of a trainers' recognition program, essential for obtaining leadership certification for the onboarding
- Coordinated with more than 30 departments across the company to efficiently schedule employee onboarding sessions, ensuring smooth communication and seamless integration of new hires.
Bilingual Trainer and Master Trainer
Teleperformance Colombia
09.2020 - 10.2021
- Prepared and presented daily, weekly, and monthly training reports to all stakeholders, ensuring accurate data communication and supporting informed decision-making
- Managed the planning and coordination of equipment delivery for more than 20 new hires, ensuring timely setup and smooth onboarding for employees
- Planned and scheduled training sessions for new hires, ensuring efficient coordination and a seamless product training experience.
Bilingual Recruitment Specialist
Teleperformance Colombia
08.2020 - 09.2020
- Proactively identified and engaged potential prospects, supporting business development and recruitment efforts
- Organized and facilitated more than 10 job interviews, ensuring smooth scheduling and communication between candidates and hiring managers
- Interpreted data to assess and track team Key Performance Indicators (KPIs), providing actionable insights and supporting decision-making processes.
Medical Interpreter
Teleperformance Colombia
12.2019 - 08.2020
- Delivered exceptional consecutive interpreting services between English-speaking healthcare providers and Spanish-speaking patients, facilitating clear communication and improving patient care and satisfaction on more than 10 interactions per day.
Bilingual Paralegal
Mil Mujeres-Colombia
06.2019 - 12.2019
- Coordinated and executed client interviews, managing scheduling, logistics, and follow-up to ensure a seamless and professional experience for all parties involved
- Authored clear and compelling testimonies from domestic violence victims, ensuring accuracy and sensitivity in documentation while supporting case management and advocacy efforts.
Education
Bachelor of Arts - Psychology
New Jersey City University
Jersey City, New Jersey06.2019
Associate of Science - Business Administration
Bergen Community College
Paramus, New Jersey01.2016
Certificate - Foundations of Business Analytics And Optimization
Learnbay Powered By IBM Skills Network
India08.2024
Data Analysis 40 Hour Industry Training Program - Certificate
Data Analysis
Germany03.2023
Skills
- SQL
- PYTHON
- Performance Tracking
- New Hire Onboarding
- Organizational Development
- Data Analysis
- Business Correspondence Writing
- Problem-solving abilities
- Excellent Communication
- Active Listening
- Adaptability and Flexibility
- Self Motivation
- Interpersonal Skills
Languages
Spanish
English
Timeline
Onboarding Specialist
Teleperformance Colombia
11.2021 - Current
Bilingual Trainer and Master Trainer
Teleperformance Colombia
09.2020 - 10.2021
Bilingual Recruitment Specialist
Teleperformance Colombia
08.2020 - 09.2020
Medical Interpreter
Teleperformance Colombia
12.2019 - 08.2020
Bilingual Paralegal
Mil Mujeres-Colombia
06.2019 - 12.2019
Bachelor of Arts - Psychology
New Jersey City University
Associate of Science - Business Administration
Bergen Community College
Certificate - Foundations of Business Analytics And Optimization
Learnbay Powered By IBM Skills Network
Data Analysis 40 Hour Industry Training Program - Certificate
Data Analysis
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