Andre Waguespack
Clayton Members Club & Hotel
Denver
2
years of professional experience
Enthusiastic experience creator with a natural inclination to share knowledge and grow with an organization. Creative hospitality professional offering excellent customer service.
Work History
Guest Services Associate
4 Years 11 Months- Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations.
- Streamlined check-in and check-out processes for increased efficiency and positive guest experiences.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Trained new Guest Services Associates on company policies and best practices, fostering a strong team environment focused on delivering exceptional service.
Tour Guide
- Performed guided tours through the Mardi Gras World facility, explaining the prop and float making process thoroughly along with the history of the Carnival season
- Worked special events ranging from 10 to 1000+ attendees
- Checked guests in and out of the facility
- Served as an ambassador for both the company, city, and holiday.
Front Desk/Night Auditor
- Performed concierge services for a 4.5-star, 132-room hotel
- Helped manage this full-service boutique hotel solo on overnight shifts
- Fostered strong working relationships with all hotel departments
- Served as public relations representative for the hotel.
Education
- Psychology
Skills
Basic clerical knowledge
Dedicated team player
Approachable
Excellent time management
Flexible
Analytical
Cheerful and energetic
Reliable and dependable
Resolution-oriented
Positive outlook
Punctual
Timeline
Guest Services Associate
Clayton Members Club & Hotel
11.2021 - CurrentRead More
Tour Guide
Mardi Gras World
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Front Desk/Night Auditor
Hotel Indigo
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Jesuit High School
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Louisiana State University
from Psychology
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