Andre Waguespack
Denver
Summary
Enthusiastic experience creator with a natural inclination to share knowledge and grow with an organization. Creative hospitality professional offering excellent customer service.
Overview
2
2
years of professional experience
Work History
Guest Services Associate
Clayton Members Club & Hotel
11.2021 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations.
- Streamlined check-in and check-out processes for increased efficiency and positive guest experiences.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Trained new Guest Services Associates on company policies and best practices, fostering a strong team environment focused on delivering exceptional service.
Tour Guide
Mardi Gras World
- Performed guided tours through the Mardi Gras World facility, explaining the prop and float making process thoroughly along with the history of the Carnival season
- Worked special events ranging from 10 to 1000+ attendees
- Checked guests in and out of the facility
- Served as an ambassador for both the company, city, and holiday.
Front Desk/Night Auditor
Hotel Indigo
- Performed concierge services for a 4.5-star, 132-room hotel
- Helped manage this full-service boutique hotel solo on overnight shifts
- Fostered strong working relationships with all hotel departments
- Served as public relations representative for the hotel.
Education
Jesuit High School
New Orleans, LAPsychology
Louisiana State University
Baton Rouge, LASkills
- Basic clerical knowledge
- Dedicated team player
- Approachable
- Excellent time management
- Flexible
- Analytical
- Cheerful and energetic
- Reliable and dependable
- Resolution-oriented
- Positive outlook
- Punctual
Timeline
Guest Services Associate
Clayton Members Club & Hotel
11.2021 - Current
Tour Guide
Mardi Gras World
Front Desk/Night Auditor
Hotel Indigo
Jesuit High School
Psychology
Louisiana State University
Similar Profiles
Alec AksoyAlec Aksoy
Bartender at Clayton Members Club and HotelBartender at Clayton Members Club and Hotel
Michael Oluwaseun OlatunjiMichael Oluwaseun Olatunji
Hotel Duty Manager at Clayton Hotel Manchester CityHotel Duty Manager at Clayton Hotel Manchester City
Felipe CiolaFelipe Ciola
Business Development Manager at Clayton Hotel BallsbridgeBusiness Development Manager at Clayton Hotel Ballsbridge