Anderzon Manrique Ibañez
Summary
I am a remote worker My fundamental tenet of work efficiency is based on self-discipline, communication expertise, and adaptability. My boldness and productivity at work are the benchmarks of my whole career. I am Coachable to willing to learn due to my work philosophy which is based on teamwork and skills sharing. I am a proficient Medical and Legal Interpreter dedicated to eliminating language barriers within the healthcare and legal sectors. Committed to facilitating clear communication and delivering precise interpretations, I bridge linguistic gaps to ensure seamless interactions between diverse language speakers and professionals in critical fields. Additionally, a career anchored in sales and customer service, I excel in cultivating enduring relationships and driving revenue growth. My consultative approach ensures every interaction delivers value and fosters trust.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Translator
ACSI Translations
07.2024 - Current
- Translation, Simultenous Interpretation
Legal Interpreter
inLingo - Remote Interpretation Services
02.2024 - Current
- Provide accurate consecutive or simultaneous interpretation of court proceedings, hearings, depositions, and other legal interactions from Spanish to English and vice versa
- Clarify legal terminology and concepts to ensure all participants understand the proceedings fully
- Collaborate with attorneys, judges, witnesses, and other legal professionals to facilitate effective communication across language barriers
Interpreter
MultiLingual Technologies Inc.
11.2023 - Current
- Interpret medical terminology and patient concerns during consultations, diagnoses, and treatments
- Ensure confidentiality and adhere to medical ethics and patient privacy regulations
- Provide consecutive interpretation during legal proceedings, including court hearings, depositions, and consultations
- Translate legal terminology and ensure accurate representation of clients' statements and testimonies
- Maintain impartiality and confidentiality in all legal matters
- Social services
Interpreter
Propio Language Services
08.2023 - Current
- Consecutive Interpretation for medical, insurance, financial and public facilities in the United States
- Precise management of the NCIHC protocols
- Provide accurate, impartial, and confidential interpretation to LEP individuals and service providers in a variety of settings ranging in complexity, including clinics, hospitals, schools, community-based organisations, and government agencies
- Services were rendered via telephone, videoconference, or other virtual means
Interpreter
ProZ.com
07.2023 - Current
- Provide precise communication between LEPs and clients by rendering language services in order efficiently communicate complicated topics in the medical and legal fields
- Delivering accurate information via video conference and assisting Latinos in mental health meetings with medical providers
- Assist via consecutive interpretation in Spanish, Nurses trying to get patients discharged, follow PT instructions, book appointments, follow provider's diet instructions, attend follow-up visits, understand pre-op guidelines and have better clarity in the medical procedures LEPs had to go through
- Help LEPs have a voice during mental counselling meetings by providing accurate and impartial communication interpreted in my pair languages
- (Speng)
- CMS Calls from HMOs, assisting Spanish communities to enroll and choose PPOs
- Insurance verbally recorded statements from both parties involved in unfortunate mishaps
- United Coast Guard Calls, Social Services, Immigration services call, etc
Freelance Interpreter
Lionbridge
07.2023 - Current
- Be aware of and sensitive to cultural differences, ensuring that communication respects patients' cultural backgrounds and beliefs
- Fluency in both the source language (the language spoken by the patient) and the target language (the language spoken by healthcare providers)
- Strong knowledge of medical terminology in both languages
- DHS, DFCS, DOA, HUB, County office calls
- Cultural sensitivity and awareness
- Proficiency in using remote interpretation technology and tools
- Ability to work independently and maintain composure in high-stress situations
- Strong organisational skills and attention to detail
- Ability to handle confidential information with discretion
Consecutive interpreter
PGLS
04.2023 - Current
- Consecutive Interpretation for District middle school, County Offices, Department of Health Services, Department of Human Services, Social Services, Boutique Stores, Dental Offices, VNS Health, Universities, Etc
Interpreter
Homeland Language Services
12.2023 - 09.2024
- Overnight shift in charge of taking most 911 calls
- Served as a mediator between officers and parties detained for multiple reasons
- Provide accurate and impartial participation during domestic violence cases, parole, probation etc
- Consecutive Interpretation - Thrive Program (Simultaneous Interpretation)
Medical Interpreter
Voyce
12.2021 - 06.2023
- Precisely and accurately interprets critical medical advice and information given by the provider into equivalent terminology in the patient's native language
- (Spanish)
- Assists in interpreting medical calls from English on behalf of internal and external customers; may translate patient education information as specifically requested
- Establishes and maintains quality service and positive interaction with all patients, customers, visitors, healthcare providers, and clinical employees
- Assists with patient follow-up as necessary, including contacting patients with appointment reminders
- Maintains strict patient confidentiality in accordance with the policies and standards
- Participates, as a condition of the assignment, in continuing annual medical interpreter/ translator training provided through NCIHC National Standards of Practice
- Provides occasional services outside of normal working hours on an as-needed basis
- Performs miscellaneous job-related duties as assigned
Premium Sales Tech Support Specialist
Asurion
Bogota
11.2020 - 11.2021
- SALES CUSTOMER SERVICE AND TECH SUPPORT ROLE
- Thrived in a fast-paced environment with energy and enthusiasm
- Met schedule using excellent planning and coordination skills
- Built and maintained courteous and effective working relationships
- Promoted a safe working environment by implementing regulatory standards, policies, and guidelines
- Spoke to customers in English and Spanish to resolve problems and answer questions
- Actively listened to customers to fully understand requests and address concerns
- Prepared and arrange written communications, documents, and reports
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Configured hardware, devices, and software to set up workstations for employees
Interpreter
LanguageLine Solutions
Bogota
12.2019 - 11.2020
- Assist another medical interpreter in interpreting for patients who have trouble understanding English spoken by health professionals and receptionists
- Providing accurate translations for healthcare providers and patients
- Ensuring that medical information is understood by patients by simplifying any jargon
- Keeping any information shared by the patient confidential
- Bridging cultural gaps between patients and healthcare providers may impede providing the needed information
Customer Service Representative
Sitel Digital Services (formerly SYKES)
Bogota
05.2018 - 03.2019
- Help passengers with self-serve or assisted check-in procedures
- Assist customers with Flight costs/Selling tickets
- Advise Customer of IROPS (Frontier Airlines)
- Book, Change and cancel reservations
- Baggage assistance (Lost and found)
Sales Development Representative
Sutherland
03.2016 - 04.2018
- AT&T CAMPAIGN
- Customer enrolled in the -ACCESS PROGRAM AT&T(Application status notification)
- Cold calling potential leads offering phone, cable, and internet plans (70 calls per day)
- Customer service/Tech support Troubleshooting hardware and software features
- (Include appointment set up, technician availability scheduling, modem fixing, modem returning process, etc.)
- Sales backup department helping customers online how to increase their internet speed
- (improvement/change plan)
- Implemented brand marketing and sales campaigns
- BACK-OFFICE AGENT (INTERACTIONS CAMPAIGN)
- Utterances (audio) filtering
- IVR learning
- Update IVR data from Turbotax, Grand hyatt marriott, Shutterfly, Electricity suppliers, Social Service departments, Localization private companies etc
- Send emails to customers with a detailed recap of the options offered by the an automated system without the need for human interaction
Archives Technician
Centro civico barranquilla
Barranquilla
04.2013 - 05.2015
- Performing transferring data from paper, formats or legal cases into computer files or database systems, using keyboards data, recorders or optimal scanners
- Type in data provided directly from customers
- Organize papers and create spreadsheets with large numbers of figure without mistakes
- Update existing data
- Retrieve data from the database or electronic files as requested
- Perform regular back up to ensure data preservation of the letters from customers to inmates
- Send organized paperwork after entering data to ensure it is not lost
Education
Associate's degree - Archives/Archival Administration
Servicio Nacional de Aprendizaje (SENA)
05.2015
Skills
- Simultaneous Interpretation
- Administration
- Email Management
- Cultural awareness
- Relationship building
- Medical document translation
- Quality assurance
- Teamwork and collaboration
- Planning
- Friendly, positive attitude
- Organization
Certification
- Medical Interpreter
- Standard English/Western Certification
Languages
- Spanish, Native or Bilingual
- English, Native or Bilingual
- Portuguese, Native or Bilingual
Personal Information
Title: Interpreter Virtual Assistant
Languages
French
First Language
Timeline
Translator
ACSI Translations
07.2024 - Current
Legal Interpreter
inLingo - Remote Interpretation Services
02.2024 - Current
Interpreter
Homeland Language Services
12.2023 - 09.2024
Interpreter
MultiLingual Technologies Inc.
11.2023 - Current
Interpreter
Propio Language Services
08.2023 - Current
Interpreter
ProZ.com
07.2023 - Current
Freelance Interpreter
Lionbridge
07.2023 - Current
Consecutive interpreter
PGLS
04.2023 - Current
Medical Interpreter
Voyce
12.2021 - 06.2023
Premium Sales Tech Support Specialist
Asurion
11.2020 - 11.2021
Interpreter
LanguageLine Solutions
12.2019 - 11.2020
Customer Service Representative
Sitel Digital Services (formerly SYKES)
05.2018 - 03.2019
Sales Development Representative
Sutherland
03.2016 - 04.2018
Archives Technician
Centro civico barranquilla
04.2013 - 05.2015
Associate's degree - Archives/Archival Administration
Servicio Nacional de Aprendizaje (SENA)
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