Anayeli Flores López
Denver
Summary
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Host/Expo/Server
Hapa Sushi
Denver
10.2019 - Current
- Greeted and seated customers promptly in a fast-paced dining environment.
- Managed reservation system to optimize seating arrangements and guest flow.
- Collaborated with servers to ensure seamless service and customer satisfaction.
- Provided menu information and answered guest inquiries about dishes and specials.
- Handled guest complaints professionally, ensuring a positive dining experience for all.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked food before serving it to customers.
- Addressed complaints to kitchen staff and served replacement items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Expo/Food Runner
Urban Egg, A Daytime Eatery
Denver
08.2022 - 12.2023
- Delivered food orders promptly to tables and guests.
- Communicated with kitchen staff for order accuracy and special requests.
- Maintained cleanliness and organization in dining areas and service stations.
- Assisted servers in carrying trays and managing large orders during peak hours.
- Monitored guest needs and provided attentive service throughout their meal.
- Restocked supplies as needed to support efficient service operations.
- Delivered food to guests in a timely manner while following safety protocols.
- Ensured that all orders were correct before leaving the kitchen area.
- Organized food orders and ensured accuracy of items served to customers.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Informed servers of any special dietary needs or allergies communicated by customers.
Server/Assistant Bartender
Chop Shop Casual Urban Eatery
Denver
01.2017 - 10.2019
- Assisted servers by delivering food and beverages promptly to guests.
- Maintained cleanliness of dining area and ensured tables were properly set.
- Supported kitchen staff by restocking supplies during busy service hours.
- Collaborated with team members to enhance overall guest experience during meals.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Filled and served various beverages for customers.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Server
Sushi Tazu
Denver
07.2015 - 12.2016
- Promoted daily specials to customers, increasing awareness of menu offerings.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
Associate of Arts - Criminal Justice
Community College of Denver
Denver, CO 01.2017 - 09.2021
Skills
- Customer service
- Reservation management
- Order accuracy
- POS operation
- Menu knowledge
- Guest flow optimization
- Team collaboration
- Attention to detail
- Takeout order processing
- Effective time management
- Food allergy awareness
- Detail-oriented
- Hospitality and accommodation
- POS software
- Special dietary requirements
- Food running
Languages
Spanish
Professional
Timeline
Expo/Food Runner
Urban Egg, A Daytime Eatery
08.2022 - 12.2023
Host/Expo/Server
Hapa Sushi
10.2019 - Current
Server/Assistant Bartender
Chop Shop Casual Urban Eatery
01.2017 - 10.2019
Associate of Arts - Criminal Justice
Community College of Denver
01.2017 - 09.2021
Server
Sushi Tazu
07.2015 - 12.2016