Become a personal development coach
Hi, I’m
Ana Sofia Acosta Montilla
Atención Al Cliente Bilingüe
Bogotá,DC
Summary
Multifaceted professional with a strong background in administration, personal assistance, translation, and event coordination. Known for efficiency, discretion, and excellent communication skills. Experienced in managing schedules, supporting leadership, and representing organizations with professionalism and integrity. Creative and people-oriented, with a talent for solving problems, training others, and delivering high-quality results under pressure.
Overview
6
years of professional experience
2
Languages
Work History
Tierra Alta
Volunteer
04.2025 - Current
Job overview
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Strengthened community bonds, participating in dialogues and events.
- Collaborated with fellow volunteers to create a safe and welcoming environment for all participants during events.
- Participated in regular training sessions and workshops to enhance skills related to working with young people.
- Participated in session wrap up to provide feedback for continuous improvement of program.
- Answered visitor questions and shared details about special programs and experiences.
- Completed administrative tasks such as answering phones, filing paperwork and data entry.
- Supported organization's mission, volunteering for various roles as needed.
- Provided guidance and support to participants to promote memorable experiences.
Men For Missions International
Translator and Interpreter
02.2023 - Current
Job overview
- Received positive feedback from clients for exceptional attention to detail in translated documents and interpreted conversations.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Enhanced client satisfaction by delivering accurate translations and interpretations within tight deadlines.
- Assisted legal teams in navigating complex cases involving non-English speakers, providing accurate translation of testimonies and evidence materials.
- Assisted foreign language-speaking clients with inquiries.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted conversations between foreign language-speaking clients and others.
- Maintained message content, tone, and emotion as closely as possible.
Iglesia Cristiana Adonai
Personal Assistant to the Chief Executive Officer
01.2023 - Current
Job overview
- Participated in organizational events as needed, showcasing professionalism while promoting company values.
- Served as a primary point of contact for the CEO''s direct reports, assisting them with their requests or directing them to appropriate resources.
- Prepared executive presentations, reports, and meeting agendas to support decision-making processes.
- Assisted in developing comprehensive briefing documents before important meetings, ensuring the CEO was well-prepared for every discussion.
- Coordinated events, prepared agendas and managed schedule for CEO.
- Managed wardrobe by setting up dry-cleaning services, pressing garments and organizing clothing.
- Promoted a positive company image by representing the CEO at events, meetings, and conferences.
- Managed social media accounts by creating posts and responding to comments.
- Monitored industry trends and competitor activities to keep the CEO informed about relevant developments in the market.
- Answered incoming phone calls and emails, and presented urgent requests for timely response.
- Improved information accessibility through diligent maintenance of electronic and paper records.
- Enhanced CEO''s productivity by managing schedules, appointments, and travel arrangements.
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated conferences and monthly meetings.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Took notes and dictation at meetings.
Iglesia Cristiana Adonai
Social Media Content Creator
01.2023 - Current
Job overview
- Managed content across multiple platforms for widest audience reach.
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
- Enhanced brand awareness by creating engaging and shareable social media content.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Applied current editing and photography tools to tell great stories.
- Boosted brand engagement by creating compelling social media posts and campaigns.
Iglesia Cristiana Adonai
Administrative Assistant to the Executive Director
01.2023 - Current
Job overview
- Streamlined office processes by implementing efficient organizational systems and procedures.
- Facilitated smooth event coordination by organizing logistics, materials, and guest registration for conferences and meetings.
- Consistently met or exceeded performance expectations in a fast-paced and dynamic work setting, demonstrating adaptability and resilience under pressure.
- Improved internal communication by creating and distributing timely meeting agendas, minutes, and follow-up action items.
- Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies and placing and expediting orders for supplies.
- Enhanced Executive Director''s productivity by effectively managing their schedule, appointments, and travel arrangements.
- Promoted a positive work environment by fostering open communication channels among staff members at all levels of the organization.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Academia Musical AMS
Teaching Assistant
07.2019 - 12.2024
Job overview
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom activities, tutoring, and reviewing work.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Served as a mentor to new teaching assistants, providing guidance on effective strategies for classroom management and instruction.
- Offered constructive feedback on student assignments, helping them refine their writing skills and comprehension.
- Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
- Actively participated in departmental meetings, collaborating with colleagues to identify areas for improvement within the school community.
- Organized and maintained classroom resources, ensuring materials were readily available for lessons.
- Assisted students in developing effective study habits, promoting academic success and self-sufficiency.
- Facilitated small group discussions to enhance students' critical thinking and problem-solving skills.
- Taught courses under guidance of senior instructors.
- Shared important information with students concerning upcoming assignments and tests.
Education
Saint Leo UniversityMiami, USA
from Psicología
05.2001
Skills
Effective interpersonal communication
Event coordination
Data entry
Social media management
Customer service
Public speaking
Teamwork and collaboration
Positive attitude
Self motivation
Active listening
Foreign language proficiency
Documentation and reporting
Relationship building
Community service
Verbal and written communication
Empathy and patience
Recordkeeping and confidentiality
Interests
Create bilingual personal development programs
Be a bilingual speaker
Timeline
Volunteer
Tierra Alta
04.2025 - Current
Translator and Interpreter
Men For Missions International
02.2023 - Current
Personal Assistant to the Chief Executive Officer
Iglesia Cristiana Adonai
01.2023 - Current
Social Media Content Creator
Iglesia Cristiana Adonai
01.2023 - Current
Administrative Assistant to the Executive Director
Iglesia Cristiana Adonai
01.2023 - Current
Teaching Assistant
Academia Musical AMS
07.2019 - 12.2024
Saint Leo University
from Psicología
05.2001