Ana Milena Ayala Agudelo
Workforce Management Analyst
Bello
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Workforce Management Analyst
Concentrix
07.2021 - Current
- Preparation of reports reporting data and conclusions.
- Follow-up of the quality cycle in the defined tasks and processes.
Intermediate Level Advisor
Emtelco
04.2019 - 06.2019
- Knowledge of products and services available to inform customers.
Comprehensive support to all claims and requests received.
Asesor Comercial De Ventas
AT&T
06.2018 - 07.2018
- Attention to customer inquiries, complaints, claims and requests.
- Analysis of customer needs and presentation of offers appropriate to their profile.
Education
Certification in C1 - Idiomas
Smart Academy
Bello, Colombia 02.2017 - 11.2019
ADMINISTRATIVE ASSISTANCE TECHNICIAN - Administrativo
SENA
01.2014 - 11.2016
HIGH SCHOOL -
INSTITUCIÓN EDUCATIVA ANDRÉS BELLO
01.2012 - 11.2016
Skills
Microsoft Excel
Timeline
Workforce Management Analyst
Concentrix
07.2021 - Current
Intermediate Level Advisor
Emtelco
04.2019 - 06.2019
Asesor Comercial De Ventas
AT&T
06.2018 - 07.2018
Certification in C1 - Idiomas
Smart Academy
02.2017 - 11.2019
ADMINISTRATIVE ASSISTANCE TECHNICIAN - Administrativo
SENA
01.2014 - 11.2016
HIGH SCHOOL -
INSTITUCIÓN EDUCATIVA ANDRÉS BELLO
01.2012 - 11.2016
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