ANA MILENA AMAYA VERA

Manage and support through the SAP system all logistical processes necessary to complete the supply chain, giving full satisfaction to the customer, before, during and after the purchase. In order to fulfill these main objectives at the new opening in Colombia I was responsible of performing all the customer service tasks required and established KPI’s to coordinate the logistic operator in Colombia.

Lead the customer service team at the Capital Tower business center, in some cases be the back-up of the business center manager. Perform collection of monthly portfolios and generate reports related to the accounting receivable of each client of the business center. Coordinate all the necessary supplies in the workplace, related to snacks, cleaning, stationery, and equipment in general. Organize and coordinate networking events, work lunches and trainings. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Responsible for performing administrative, marketing, sales and customer service tasks, achieving the recruitment and retention of new and existing customers. I fully complied with the established goals, through loyalty and delivering excellent customer service experience, during and after the process of services hiring of the company. I also performed efficiently in each of the tasks assigned and achieving an effective and proactive participation in the sales process.