Ana Maria Sierra Puerto
Summary
Diversely skilled Technical Engineer with more than 10 years helping businesses maintain smooth operations and optimal workflow. Driven to enhance functionality through careful and economical application of technical enhancements. Talented at deriving maximum value from existing assets as well as knowing when cost-effective upgrades reach peak return on investment (ROI).
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Computer Engineer Senior
Capgemini Engineering
Bogota
03.2022 - Current
- Executed troubleshooting and server support in both in-person and remote situations.
- Maintained service schedule for software and hardware.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Created and serviced administrator and user accounts on Linux-based systems.
- Provide support to Cisco, one of the largest network company in the world.
Network Administrator
R&M Ludicos y Hobbies SAS
Bogota
05.2018 - 02.2022
- Maintained servers and systems to keep networks fully operational during peak periods.
- Performed server backups and changed and replaced backup tapes daily.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Create and maintain intelligence reports based on databases with over 3.000 customers
NOC Engineer
RingVoz LLC
Bogota
09.2013 - 05.2018
- Monitored and maintained network and software components according to established guidelines and best practices.
- Coordinated and documented preventive, proactive, and corrective maintenance requirements.
- Provided regular status updates to customers regarding open tickets.
- Provided recommendations to customers and leadership team to improve stability of infrastructure components.
- Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms.
- Administrate over 4 PBX servers with more than 100 extensions
Education
Bachelor of Science - Telecommunication Engineer
Universidad Distrital Francisco José De Caldas
Bogota, CO05.2019
Associate of Applied Science - Telecommunication
SENA
Bogota, CO05.2008
Skills
- Networking with Staff
- Technical Improvement Knowledge
- Web Applications
- User Requirements
- Network Engineering
- Computer Operating Systems
- Linux Operating System
- MySQL Database Administration
- Solution Development and Implementation
Certification
- Certified Oracle Cloud Infrastructure Foundations 2021 Certified Associate - Jan 2022
Languages
Spanish
Native language
English
Advanced
C1
French
Upper intermediate
B2
Timeline
Computer Engineer Senior
Capgemini Engineering
03.2022 - Current
Network Administrator
R&M Ludicos y Hobbies SAS
05.2018 - 02.2022
NOC Engineer
RingVoz LLC
09.2013 - 05.2018
Bachelor of Science - Telecommunication Engineer
Universidad Distrital Francisco José De Caldas
Associate of Applied Science - Telecommunication
SENA
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