Ana M Ramirez
Colorado Springs
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Uber Partner
Uber
01.2022 - 09.2025
- Learned and followed safety protocols for ride-sharing operations.
- Provided excellent customer service to riders, ensuring positive experiences.
- Assisted in maintaining vehicle cleanliness and readiness for rides.
- Adapted quickly to changes in scheduling and route planning.
- Communicated effectively with riders to confirm pickup details and expectations.
Server
Tres Amigos
01.2019 - 01.2021
- Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to guests.
- Trained new servers on menu items, service standards, and operational procedures.
- Monitored dining area for guest satisfaction and proactively addressed concerns.
Cleaning Crew Member
Self Employed Services
01.2019 - 01.2021
- Operated cleaning equipment to maintain cleanliness and hygiene standards in assigned areas.
- Collaborated with team members to ensure efficient completion of daily cleaning tasks.
- Implemented best practices for waste disposal and recycling, promoting sustainability initiatives.
- Trained new team members on cleaning procedures and safety protocols for operational efficiency.
Flight Safety Instructor
Self Employed Services
01.2010 - 01.2019
- Developed and implemented comprehensive safety training programs for diverse audiences.
- Conducted regular safety audits to identify hazards and improve compliance with safety regulations.
- Facilitated hands-on training sessions, enhancing participant engagement and knowledge retention.
- Collaborated with management to establish safety protocols, reducing workplace incidents effectively.
Flight Attendant
TACA International Airlines
01.1995 - 01.2001
- Ensured passenger safety through thorough pre-flight checks and adherence to emergency protocols.
- Delivered exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Collaborated with crew members to maintain efficient cabin operations during flights.
- Trained junior flight attendants on safety procedures and customer service standards.
Education
Certificate of Technical Studies - Flight Safety
TACA Airlines
Lima, Peru12-1996
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
- Customer engagement
- Time management
- Safe driving
- Clean driving record
- Customer service
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Communication
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Uber Partner
Uber
01.2022 - 09.2025
Server
Tres Amigos
01.2019 - 01.2021
Cleaning Crew Member
Self Employed Services
01.2019 - 01.2021
Flight Safety Instructor
Self Employed Services
01.2010 - 01.2019
Flight Attendant
TACA International Airlines
01.1995 - 01.2001
Certificate of Technical Studies - Flight Safety
TACA Airlines
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