Analise Perez
Colorado Springs
Summary
Accomplished Shift Leader with a proven track record at Panda Express, adept in people management and cash handling. Excelled in fostering team leadership and customer service excellence, significantly enhancing workplace efficiency and customer satisfaction. Skilled in conflict resolution and staff training, demonstrating a strong work ethic and integrity.
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Panda Express
12.2023 - 12.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between employees to maintain positive and productive work environments.
Team Leader
Milano Pizza And Subs
10.2019 - 07.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Cashier
Del Taco
04.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
GED -
Palmer Highscool
Colorado Springs, CO12-2024
Skills
- Positive attitude
- People management
- Customer service
- Cash handling
- Staff training
- Team leadership
- Work ethic and integrity
- Problem-solving
- Time management skills
- Team motivation
- Customer service excellence
- Money handling
Certification
serve safe certificate
Timeline
Shift Leader
Panda Express
12.2023 - 12.2024
Cashier
Del Taco
04.2020 - 07.2021
Team Leader
Milano Pizza And Subs
10.2019 - 07.2022
GED -
Palmer Highscool
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