Summary
Overview
Work History
Education
Skills
Timeline
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Analicia Salazar

Littleton,CO

Summary

I am highley energetic with a goal-oriented mindset and strong attention to detail. Proven ability to train staff and implement process improvements, driving operational efficiency and achieving high satisfaction rates. Through my work experience, I learned to deal with multiple responsibilities in order to provide exceptional customer service. I am passionate about helping customers and creating a satisfying experience. I am most proud of my ability to work independently and self-prioritize tasks and can quickly learn and master new concepts and skills. I seek a position with unlimited growth opportunities, to become a core member of a team which is dedicated to providing reliable, friendly, and excellent service.

Overview

9
9
years of professional experience

Work History

Business Development Center Agent

Schomp Automotive
03.2022 - 03.2025
  • Facilitated lead generation through effective communication and relationship-building with prospective clients.
  • Utilized CRM software to track leads, update client information, and maintain accurate records.
  • Delivered high-quality presentations, introducing clients to products and services that met their specific needs.
  • Managed a high volume of inbound and outbound calls to assist customers with inquiries, provide product information, and resolve issues.
  • Assisted in training new BDC agents on company policies, procedures, and best practices for delivering excellent customer service.

Supervisor

Dillards Department Store
08.2020 - 01.2022
  • Trained new staff on operational procedures and company policies to enhance performance and compliance.
  • Coordinated workflow schedules to optimize productivity and resource allocation across shifts.
  • Implemented process improvements that increased team output and reduced downtime significantly.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Resolved customer inquiries and issues promptly, enhancing overall satisfaction rates.

Supervisor

JCPenney
08.2018 - 08.2020
  • Analyzed performance metrics to identify areas for operational enhancements.
  • Developed training programs that improved team capabilities and operational knowledge.
  • Collaborated with management to establish strategic goals aligned with organizational objectives.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.

Sales Supervisor

Sunglass Hut
01.2016 - 05.2018
  • Led team of sales associates to achieve monthly sales targets through effective coaching and motivation.
  • Developed and implemented training programs to enhance product knowledge and customer service skills.
  • Streamlined visual merchandising strategies, improving store presentation and driving customer engagement.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Conducted regular store audits ensuring compliance with corporate merchandising standards and guidelines.

Education

High School Diploma -

Centauri
La Jara, CO
05.2013

Skills

  • Goal-oriented mindset
  • Staff training
  • Customer engagement
  • Problem-solving
  • Strong attention to detail
  • Proficient in managing multiple tasks
  • Organizational skills
  • Adaptability and flexibility
  • Inbound and outbound calls
  • Building professional connections
  • Data entry

Timeline

Business Development Center Agent

Schomp Automotive
03.2022 - 03.2025

Supervisor

Dillards Department Store
08.2020 - 01.2022

Supervisor

JCPenney
08.2018 - 08.2020

Sales Supervisor

Sunglass Hut
01.2016 - 05.2018

High School Diploma -

Centauri

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Analicia Salazar